St. Kilda Accommodation

- It was old, the bed was 2 singles put together felt like I had a peice of wood up mr backside

+ The place is a run down mess.

- Most of the lights didn't work in the room. We were also told we only had 1 breakfast included, so we had to pay for a second breakfast. When would you ever book with 1 breakfast when there are 2 people staying???

+ Not much to like..but I came over for tennis by car from Sydney only needed a place to sleep for 4 hours and left.

- Staffs were rude and not friendly.

+ Just the location thats all

- The staff were rude n also not

+ The location was excellent, close to the beach and restaurants. The room was clean, comfortable, and well equipped, and the facilities were in good condition.

- The only negative aspect was an interaction with a female staff member on Saturday 27/12/26, approximately between 8:00 pm and 8:30 pm. During the payment process, our card was initially declined, and when we kindly asked if it could be tried again, the response lacked empathy. The $100 bond was successfully processed after another attempt without any issues. However, the attitude during the interaction remained somewhat tense, which made the experience less pleasant than expected.

+ Staff were rude and rooms smelt smoked in and I was told it was non smoking. Overall using the title ‘formerly, Rydges gives the impression of quality but that is misleading as the standards are motel quality at best.

- Staff were rude and rooms smelled smoked in but I was told that rooms are non smoking. Using the former Rydges in the description leads you to believe that there is an association with quality but this is misleading as the hotel is motel quality at best and not much cheaper than top calibre hotels.

+ Location

- Staff, room didn’t get cleaned for days, pillows had what looked to be snot stains all over them, dusty bedding

+ The location is good. There is a tram stop just around the corner. Easily accessible to the beach and also the restaurants and bars. Have a car park just at the back of the hotel and it’s affordable.

- Main things that are frustrating: 1, LOW HYGIENE. They provided you with a duvet with lots of yellow stains on it, which was gross as the duvet doesn’t come with a case (as in photo 1). Even though you complain and they finally replace it, it is still another one with clearly-seen stains but just more scattered (as in photo 2). They seemed to never have a clean, white and stainless duvet. 2, ZERO TO LOW EFFORT TO COMPENSATE CUSTOMERS. After I complained, they told me there was no way they would issue a refund, and only offered something which was unhelpful. 3, SAFETY ISSUE. the exhaust fan doesn’t work well/at all and every time you take a hot shower, the whole bathroom would be smoky and foggy (As in photo 3), which is another safety issue. This is a whole-hotel issue and it doesn’t help if you change rooms. 4, BAD ROOM SERVICE. I had to ask TWICE to get my wet tower taken away from the room (as in photo 4, the towel was still there even I asked that to be taken away during the day). I asked to get a toilet brush on Friday, but I never actually got one. DETAILS: After I just checked in on Wednesday, I realized that they provided me with a duvet with lots of yellow marks and stains on it. I asked that to be changed, but the manager told me the housekeeper was already off and there is no one who could change it for me, so I had to wait until tomorrow. That night I slept with some duvet with a big large area of yellow stains. On Thursday, I went out in the morning. When I came back, I saw the bed was remade, so I assumed that the quilt must had been changed to a new and clean one. I didn’t inspect again on Thursday. It was not until Friday after that I realized that the quilt didn’t get changed at all. It was the same stained duvet that I slept another night with. I was frustrated and came down to the reception and make a complaint. I told them that I was frustrated by the way they treated me as a customer and how little they cared about hygiene.

+ I paid for a spa room the spa didn’t work I left and didn’t stay as 2 staff were great the other was very argumentative if I pay for a spa room it should work unexceptable to be argued with by a staff member customers should be treated with respect and the room stunk of cigarettes and once again same staff member argued with me YES I LEFT and didn’t stay the night

- Obviously paying for a room that was what I paid for and not having to explain to a staff member that argued with me and used excuses

+ Location is great! Staff are nice.

- Outdated, parking was confusing, lift is extremely slow, the lift doors sensors weren’t working properly and closed on our luggage and a ladies hand. Old sushi left in fridge from previous people, old TV so no apps like Netflix and couldn’t sinc my phone apps, won’t be going back.

+ La verdad, el hotel estaba muy limpio y al lado de Santa Kilda. La zona no es ni de lejos lo que era, pero eso obviamente no es responsabilidad del hotel.

- La ducha en nuestro cuarto estaba habilitada para discapacitados. Se salía todo el agua cada vez que nos duchabamos. Nadie nos informó de ello y tampoco nos dieron opción de cambio. El restaurante del hotel está siempre cerrado. Y la cafetería abre de mañanas pero creo que la atienden desde recepción.

+ Perfectly fine

- Comfortable reasonable accomodation

+ Close to the beach, clean

- Bed wasn’t very comfy, mattress was very firm and pillows also

+ Location and price

- The hotel was tired and needs refurbishment

+ Excellent location, very clean room although a bit dated at time of stay. Breakfast cafe on site was very handy.

+ Great

+ Stayed here before so knew location was good

- Asked for low floor which was catered for but to have scaffolding outside our windows and workers on site at 8.30am wasn't good , not much of a good sleep really should of told us about the work going on then we could of got anotherroom , then after getting back to sleep eventually two workers at the door wanting to come in and frost the windows, we wasn't gonna move all our stuff so they could get them frosted ..