Do Step Inn Home

BEDBUGS!!! Our room was literally infested with bedbugs. We noticed it on the first night at 23h, right before going to sleep. We ran to the reception and urgently asked for a new room. They couldn’t give us one because the hotel was fully booked, and they didn’t even seem particularly surprised that our room was full of these insects. Fully aware of the risks that bedbugs carry, we didn’t want to stay in that room for even a second longer. So at that hour — it was already close to midnight — we found ourselves out on the streets of Vienna looking for new accommodation. What’s even worse, we started reading other guests’ reviews and saw that they have had a bedbug problem for a long time, which they clearly are not solving, seriously compromising the safety and health of their guests. If you don’t know what bedbugs are, look it up online — and stay away from this accommodation until they fix the problem!

Had an emergency and needed the room ASAP. Wonderful man at the counter helped us and was very polite and considerate. The room itself was clean, no bedbugs or stains in sight. All in all, a great experience, would recommend!

My room was contaminated with bedbugs, I lost a lot of blood, had to leave one day early, didn't get refunded for my stay Everyone on reception was lying to me: For example, the owner of the place told me that he is just a night guard Manager pretended that she does not speak English and so on They refused to wash the second part of my clothes because "our washer is too big". And so on, so on, I can list those lies and ignoring my need to clean properly my clothes forever I had to change my further travel plans, buy myself new clothes and a backpack. In all, staying in this place costed me additional 300 euros On photos you can see almost 1 cm bedbug, my blood on the bedsheets and shit if bedbugs under my bed

I stayed there with my friends for two nights. We found bedbugs on our first night in our beds. When we told the staff about it they did not care at all…

terrible! We got a lot of bed bug bites! I couldn't sleep and had to cancel my trip and go home. It's been 3 days and the bite is still there. i cant believe!

Muy mala experiencia me lleve de este hostal, primero los cuartos de hostal están en otra ubicación a una cuadra y media, los cuartos no están feos pero da la sensación de una cárcel, la puerta de mi cuarto de atoraba y no hicieron mucho caso de eso siempre hubo problema para entrar, solo dos bañeras en mi piso y un WC, las sábanas no me dieron confianza y la camada incómoda, lo que ponen de almohada no sirve como tal, hubo bedbugs, el personal casi no se para por el lugar, todo lo que aparentan en ese hostal es para los huéspedes de habitaciones privadas y las más caras, son amables pero eso no compensa el descuido ni la falta atención a esos desperfectos.

Today I woke up in the worst hostel I have ever been in my life. On top of that they have the rudest and worst customer service ever. I was bitten by bed bugs all over my body, GUYS all over my body and I went to the reception just for them to switch my bedroom and the manager said it wasn't possible even though she saw all my body marks. That's so ridiculous I cannot believe that they couldn't do anything for me so I strongly suggest to anyone who would like to have a nice and clean stay in Vienna please do not pick this hostel is sooooo disgusting and I'm not even a complicated person I never wrote a review for any hostel but I had to let everyone know about this disgusting experience that I had with this hostel. Spanish: No se les ocurra elegir este hostal es el peor de el mundo, el servicio al cliente es un desastre y las camas tienen chinchas tuve la peor experiencia de mi vida.