HI Almada – Pousada de Juventude

BED BUGS in our room. We had to sleep in the car. When we notified them the first night, they refused to reimburse the following night. Overall communication on their part is lacking and partly dishonest. I had to go through booking customer service to get at least a partial compensation. Breakfast tables were very sticky.

Rooms ale old and rusty, almost prison like. I asked reception to accept a package while I'm out. They said ok. And when it arrived they refused to accept it :) I was left without my package and with a shipping bill for 35 EUR. To compensate me they put me one night in a room (or a prison cell) where I got severely bitten by bed bugs. I wish I had never visited this awful place!

Room 207 was infested by bed bugs - I've never been bitten that massively in my life! Had to take drugs against allergic reaction, 'cause half of my body was swollen and itching... There's no kettle in the kitchen and very limited set of cutlery and crockery.

However and unfortunately the bed bugs destroyed my peace and my stay in the hostel. I woke up at 2am having bits on my body and feeling scribbel on me. With lights turned on I could see the bugs on the bed and on my pijama which was not pleasant at all, especially because i was very tired and looking forward for a long sleep. I left the hostel exhausted and with lack of sleep, as I stayed the whole night in the reception (and still seeing bugs walking on me even after having showered and changed clothes). It affected me a lot also considering that I was meant to stay in a friends appartement after that.. and for having found bugs even after I left... It's still very stressful for me! The worst is, it seems they were informed about the bed bugs before... However, I appreciate the staff and the direction's fast and serious communication and for having reimboursed me. Now I hope they will fix that problem for the next guests in that room (207) and bed (my roomate didn't have bugs in her bed).