Lagos · Portugal
Lagos City Center Guest House & Hostel
Segnalazioni cimici
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Confermato Booking.com
bed bugs in rooms I rarely write reviews, but this experience was too awful to ignore. We booked the triple room for one night and it had a nice balcony and it was so nice but the next day we found our bodies full of bed bugs bites & immediately tried to contact the manager only to be told by reception that “he turns his phone off.” Seriously? When there’s a health issue? We had to cancel all our plans and rush to a pharmacy, then spend hours treating our clothes and bags to make sure we didn’t take anything with us. No apology, no follow-up, no accountability. When I expressed how serious the situation was, their response was: “Go ahead and write your bad review — we don’t give free stays to avoid fake reviews.” That says everything about how little they care about guests’ wellbeing or accountability. I wasn’t asking for a free stay — I was asking for basic hygiene and a responsible response. If this is how they treat people who report serious issues, you can imagine how they handle everything else. Avoid this place. and after taking our bags we saw that they already gave the same room to other people
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Confermato Google Maps
I rarely write reviews, but this experience was too awful to ignore. We booked the triple room for one night and it had a nice balcony and it was so nice but the next day we found our bodies full of bed bugs bites & immediately tried to contact the manager only to be told by reception that “he turns his phone off.” Seriously? When there’s a health issue? We had to cancel all our plans and rush to a pharmacy, then spend hours treating our clothes and bags to make sure we didn’t take anything with us. No apology, no follow-up, no accountability. When I expressed how serious the situation was, their response was: “Go ahead and write your bad review — we don’t give free stays to avoid fake reviews.” That says everything about how little they care about guests’ wellbeing or accountability. I wasn’t asking for a free stay — I was asking for basic hygiene and a responsible response. If this is how they treat people who report serious issues, you can imagine how they handle everything else. Avoid this place. and after taking our bags we saw that they already gave the same room to other people
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Possibile Booking.com
Ich hatte Bettwanzen und viele Stiche, müssen wohl in der Matraze gehszst haben. Wenig erfreulich.
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