St Christopher's Inn Shepherd's Bush

I was bite and it getting worse. I suspect bed bug and i found few more spot next day

It was so bad don’t go the absolute scammers. There’s moles on the bed. You’ll get bedbugs all over the place. Stay out.

I booked one week at this hostel. I stayed there for a while and one day I arrived to the hostel in the evening and found that all my belongings had been removed. Asking in reception they said there has been a report of bedbugs and I couldn’t stay in the hostel anymore. Like that, without any notice, I was left there, only some hours before night, without accommodation. They could not give me another room for risk I had bedbugs in my cloths and they couldn’t send me to another hostel. They said they would refund me for the rest of the days. After that I waited patiently two weeks for a refund that didn’t arrive. I contacted the hostel explaining everything. They answered “We are going to investigate”. Ha, ha. Investigate their own actions. That’s funny. Another two weeks have passed, one month in total. No answer. No refund. These people don’t care about anything. Don't trust them. Don’t go to these hostels for your own sake.

Dirty, rude staff, toilet doors with no locks, rooms so hot even in winter people resorted to jamming the doors open. Bed bugs in the bed i stayed in. Awful, do not stay here.

bed sheets and blanket not clean Inside bed bugs

Booked a private double room (number 18) in November. Could've dealt with how wildly uncomfortable the bed was if it wasn't for bed bugs chewing on me as I slept. Told the receptionist as I checked out as was only there for a night. Said I might get compensation if they find any bugs, despite very evident bites on my back in bed bug formation. Ridiculous and appalling customer service. Would not recommend.

Unacceptable Treatment of Guests and Belongings I had an extremely distressing experience at this hostel. Without any notice, the staff threw away guests’ belongings, claiming it was due to bed bugs. While I understand the need to address hygiene issues, this was handled in an appallingly unprofessional and disrespectful manner. The staff failed to take responsibility for the lost belongings or provide any compensation or support. Instead, they simply stated, “This is not a hotel,” as if that justified their actions. Regardless of whether it’s a hotel or hostel, no establishment has the right to treat guests—or their belongings—like trash. They left my belongings in a disorganized, humiliating state, and I was left with nowhere to go in the middle of the night. The lack of communication, compassion, and accountability is unacceptable. I strongly advise anyone considering staying here to think twice. A hostel should provide not just a bed but also a sense of security and respect for its guests. Unfortunately, this place failed miserably on all counts.

I had one of the worst hostel experiences ever. In the 9-bed room, I was bitten by bed bugs, my wallet was stolen, and the customer service during check-in was really bad. I strongly recommend avoiding this hostel at all costs.

Horrendous.!!! I was very abruptly banned from the hostel because these idiots thought I was the reason behind a scourge of bed bugs which broke out when the room was quickly cleared. Interestingly I didn`t have a single bite on me and this had nothing whatsoever to do with me. When the room was cleared ,my artwork was completely mislaid and it took another member of staff almost an hour to locate it. It was still underneath my bed despite the room having been cordoned off. I was offered a nights refund and it took me more than 9 weeks through total incompetence to get my money. Then, about a month later when staying here again for a night I was indeed badly bitten by bed bugs and reported it to reception when the response , before seeing the red lumps on my arms was` no, the problem has been sorted out`. Two more short stays followed where absolutely nothing was said. But then when I booked for 5 days and just before I was due to set off to the hostel, I checked my Email to learn that the Hostel had not only blamed me for all this but had banned me from ALL the hostels, wow. Don`t worry, Mr Roberts CEO and Mr Nunez head of Customer Service have received in depth communiques from me and know exactly what I think about all of this. Other problems have been raging for 2 and 1/2 years and they just washed their hands of it and callously closed ranks. Very predictable.Some of their staff, past and present are and have been an absolute disgrace.Booking.com got to hear about it and they weren`t impressed either. Do yourself a favour and avoid this lot.

There were bedbugs in the room next to us, and they were pumping heat into that room (we were in room 5, the bug problem in room 7). That heat also got into our room, and made sleeping well nigh impossible, especially on the top bunk where I was. I got maybe an hour and a half sleep each of the three nights we were there. This caused a cold which disappeared after a couple good nights of sleep at another place.

Bedbugs on the sofas in the living room TV

The room next to ours had bedbugs, so the staff tried to kill them with heat. The heat of course got into our room, making it unbearable to sleep, or even to be in for more than a few minutes. I spent the vast majority of the three nights in the hallway and stairwell. I averaged about 2 hours per night of sleep - not the best for someone with a heart condition. And on top of that all, the smell was rancid.

Bed-bugs, no support, and I didn’t even get a refund yet. The propriety take zero accountability, lie to me , and lie to booking when they tried to address the situation. I absolutely don’t recommend it

I stayed there one the 22/23rd of June. I was woken up at 3am in the morning by a bed bug crawling on my bed. I went to the reception and flag it to them .. They did nothing .. they just suggested that I go sleep in the communal area as the hostel was full. THAT commun area that a member staff told me he saw a mouse in couple days ago . Mind you that night wasn’t cheap for a hostel . So I ended up going back to my bed .. since it wasn’t possible to find a room anywhere without breaking my bank account . The next morning I asked for a refund and I had the most nonchalant answer :” oh yeah you will get your money back in 21 days..” excuse me ?? when I threatened them with legal actions, as bed bugs are pests, and anything that came into contact with them must incinerate or wash at an insane high temperature. I had to throw away my pyjamas... As I was traveling. I also had an allergic reaction to the bites . The marks were 3 the sizes … Overall terrible, poor handling of the situation, poor aftercare if none existant…. And cherry on top : I STILL DIDNT GET MY MONEY BACK.

I have find Bedbugs in my bed .. apparently the hostel was full, no other bed available, no efforts to accommodate me , I have been told I will get a refund, but Looked like they couldn’t be bothered. So I’m guessing it’s not the first time the issue arise . That’s a biohazard , I should had been refunded on the spot if they couldn’t relocate me as it was 3AM IN THE MORNING!!

I had bed bugs and need a refund. Toilets not too clean and bathrooms either.

Bed bugs

Bad pillow & bed bugs

Bed bugs!! - devastated that my bed clearly had bed bugs, I’ve been mauled all over :(( the hostel wasn’t that clean so I’m not surprised, really disappointing. Nice staff and good location but disgusted at the cleanliness and bed bugs :(

Bedbugs, men walking in the common room in only towels, run down,

The room had some clothes under the bed when we arrived and our friends room had a bottle of wine on the table. The beds have a plastic matress which is both good and bad. Being plastic means It can't have bedbugs but it is very loud when you move in the bed. The breakfast is good and the hostel is right next to the underground and overground stations. The beds have usb ports and both uk and eu outlets for charging. Overall it's average but I think you can have both good and bad luck with the rooms.