Riverside Hoi An, Dolphins Hostel

+ The location was central. This is the only positive aspect about all this hotel.

- Arrive without any offer of assistance to our rooms with our bags, no greeting by reception or any explanation about the hotel. We booked 2 rooms, and both bathrooms were full of mold. Bathroom ceilings were stained with water leaks and mold. Baths were full of cracks, not that we intended to use them, but they were in no state to be used. The couch in one of the rooms was very stained, showed photo to reception staff and they immediately had it replaced. After finding mouse droppings on window sills and balcony, we decided not to utilise the included breakfast. Room smelt damp and moldy. Cleaning staff need to be trained correctly and instructed to report unsatisfactory room conditions. Cleaning staff need to be better supervised, the volume of dust was not acceptable. Mattresses were torn and covered up with mattress toppers and protectors in an attempt to hide the mattress condition. Pillow was also moldy. Lift was filthy as was the bin next to the lift, rubbish removed from the bin, but the actual bin was dirty with rubbish residue and liquid on display in the bin. Check your room before checking in. We had 12 nights booked but checked out after 2 nights. This hotel is well below an acceptable standard and needs some serious maintenance and deep project cleaning.

+ Beliggenheten Vi har ikke noe positivt å si

- Veldig møkkete rom og slitent. 4 stjerner langt i fra. Dro etter 1 time , ikke et sted vi ønsket å bo

+ Pool was nice . Breakfast no good. The whole property needs a clean it looks very dirty and dusty. My room felt very unclean bathroom floor was dirty. Overall the place looks tired and unkept. The positive is that it’s close to the night market.

- Je n'ai pas apprécié lors du règlement en dong, le réceptionniste nous donne un tarif à payer, je lui demande une facture car règlement en espèce? Il refuse et par la suite m'envoie un message qu'il s'est trompé et me preleve sur ma carte à la suite..je n apprecie pas cette démarche sans me demander mon avis.

+ The place was centrally located.

- The hotel is old and has mold in the entire hotel. it smelled so bad that we had to check 3 rooms before we decided to check out and see another hotel. it was the worst smell I have ever experienced. the hotel has mold and it can cause sickness

+ La ubicación

- El resto Es un lugar super, super, super guarro Todo sucio, viejo, instalaciones en mal estado Vamos, que no conocen lo que es la limpieza

+ Anything

- The hotel and the rooms where very dirty, full of insects and dust. Insects where even in the food served for breakfast. Extremely uncomfortable. In addition, it was very noisy.

+ Très bien situé : proche du centre sans être trop bruyant. Chambre très confortable et propre

- Le bureau de l’accueil : pas trop pro. La salle de restaurant : vieille, abîmée, a besoin d’être rafraîchie

+ L’emplacement

- Le personnel peu aimable Pas propre

+ Great location. Spacious room and comfortable bed. A five to ten minute walk to restaurants, shops and bars. All the staff were friendly and very polite. The reception and restaurant area were clean. The outside space around the pool was nice

- The rooms are a bit tired and could do with a renovation. The shower could do with a proper enclosure instead of a roller blind screen which doesn't really serve a purpose. Water from the shower splashes into the main area in the bathroom leaving puddles. The wicker sofa on the balcony was way past it's best and uncomfortable. Sun loungers around the pool need replacing

+ Hôtel qui mérite d’être connu car très bien situé. A chaque petit souci rencontré le personnel fait tout son possible pour trouver une solution.

- Rien

+ Hotel bien situè.

- Le bruit, si chambre surr rue.