Backpackers Hotel Toyo Osaka

I really wanted to give this place a high rating because the staff were incredibly friendly and welcoming. Unfortunately, I found a bedbug in my room. I took a photo and recorded a video, then showed the staff. They immediately apologized and moved me to a different room without any hesitation, and I didn’t have any issues after that. While this was definitely disappointing, I understand that when traveling, situations like this can occasionally happen. I can’t place all the blame on the property, especial

This place is the most horrible place I've been to. They have bed bugs. I have nothing else to say.

Overall it wasn’t terrible just pretty dirty. Also, when I questioned the staff about bedbugs they were pretty defensive. My room smelled like cologne soooo strong it was nuts, and my girlfriends smelled like B.O like crazy too. They don’t do a good job cleaning the rooms at all. Some of the staff were super nice and it’s definitely not a terrible place, just don’t stay here if cleanliness really matters to you that much.

BED BUGS, LEAVE !!!! My memories from Toyo Hotel that I am now carrying on with my travel. Of course bed bugs are a threat for both the owner and the traveller and it is hard to get rid of these kind of parasites and to never encounter such in months of travelling in hostels most of the time. What is a shame though, it's that this hotel keeps it silent because we discovered they had known the problem for months but "pschhhhhhht, we shouldn't talk about this". For me it is not okay to say "Pschttttttt", people deserve to know and then it's their choice whether they go or not. I want to highlight not only the fact that they try to put the problem under the rug but also that they did not take any initiative to take care of the damages caused. The "part time staff" as they call themselves to reduce any responsibility did not take any move to participate and pay for the disinfection of my bag and clothes. They first wanted to check my bites (for what, I don't know, I doubt they are medical doctors, but here is the thing, I am and don't need any confirmation). Here are thus the pictures eventually that they wanted to see. They were apparently "sorry, sorry" but besides that did nothing, called a boss who never answered and told they cannot do anything without his agreement, whereas he would never answer of course. They told me to leave and email the boss directly (of course it would be easier if they had given me his personal address, which they dont have, so if I write I will refer to them again, vicious circle unuseful). The conclusion is that the boss is making money from people being bitten by bed bugs but vanishes and ghosts the phone when it comes to finding solutions. I am sincerely not an aggressive person and really was calm in front of this part time staff but after 1 hour of endless unuseful talk and sorries I had to leave with my bites, my infected bags and stuffs with nothing. I have to say I find this really unfair and hope people won't have to live the same situation I had.

Every single wall is dirty. Tons of mold everywhere. Everyone (including myself) got sick while there.Bed bugs. Saw roaches. Staff is cool and do what they can. Owner doesn’t care about the place. Facilities are mediocre at best. Bad area of Osaka that even the locals avoid. Near a homeless camp, saw homeless not far off from the hostel. People pissing in the street all the time. Very dirty area. Been to Osaka three times now and this was the worst accommodation and area. Pay a bit more to avoid

Avoid if you can. I got bedbugs while I was there.