The Broadmore Miami Beach

The room was filthy. Beds full of hairs. Mattresses without protectors. Stains. The bathroom smelled of cockroach pesticides. Pretty sure there were bed bugs, my 8-year-old laid down for 20 minutes and ended up with several bites across her legs. When I complained and requested proof of my check in and out times, my request was refused by the supervisor who was bothered and angry staff called her at midnight. She literally yelled at me, "you don't understand anything, I'm not going to help you!". She was mad and tired? Me and my kids came from a 6-hour flight and my kids were falling asleep and dragging her feet when we got to the hotel, which by the way is impossible to know how to get to. First you park by the library where homeless people are yelling at each other and it's dark, leaving you feeling super unsafe, and then it starts the game of how the heck you access the hotel which has a construction fence all around and entrances are blocked. It was a NIGHTMARE... Avoid at all costs. I'm telling you. It's not worth it. Run.

I had surgery and intended to stay here for my recovery, but this place gave me an infection. The room had roaches and bed bugs, the windows were so dirty that I couldn't see outside, and the temperature was 50 degrees in the room,Turning off the cooler didn't help at all. There was no blanket on the bed, and the two worn-out blankets in the closet were too thin. When I asked for a blanket, the front desk told me, "It is what it is; we don't give out blankets just like that.i couldn’t even charge my iPhone or iPad to watch a movie or do something , the TV didn’t work either ,i had to go buy towels from Walmart , u have to ask for towels 10 times and yet no one comes to ur room to give you towels or even clean your room , I even witnessed them telling another guest to "GET the F OUT" for asking about parking. The entire facility had a terrible smell, the room was in disrepair, the outlets were non-functional, and nothing was accessible for those with disabilities. I saw a woman struggling to reach her room and ultimately had to leave. The elevator took about 10 minutes to go up and down (I'm not exaggerating). The tap water came out brown for the first 30 seconds, and I was harassed by another guest in the hallway. I can't believe how filthy and uncomfortable this place is. I left two days early, even though I had paid for five, because I couldn't stand the nastiness in the room and needed to address my infection.