Bassetto Guesthouse

READ BEFORE BOOKING!! WARNING!! I only gave one star because hostelworld will not let you leave a review with 0 stars, but this was a 0 star experience. I dont know if this property has shifted in management or if something else is going on. We read reviews and saw the photos on Hostelworld and were SO excited to stay here. We stayed two nights. It was an AWFUL experience. My friends and I are very outdoorsy and have spent many, many nights in rough conditions. I would have 100% preferred to sleep in a tent. We did not meet any of the folks who worked at the hostel, no one greeted us, checked us in, or asked if we needed anything. I was eventually able to contact someone via WhatsApp but this was after a full day lag in response. There are two poor old dogs who seem to get fed but otherwise are very unkept. I gave them fresh water because their bowl was filled with bugs and debris. There is no food available to purchase on site, there is apparently a cocktail bar, but it doesn’t seem to be open and there was not even a place to make coffee or purchase water. The tap water is suspicious (and, once again, there was no one there to ask). The trash in bathrooms and kitchens did not seem to have been emptied for days. There was substantial dust and bird feces on all surfaces, including kitchen counters. The whole property is open air and many rooms do not have window screens so bugs and birds come and go as they please. This is a HUGE HEALTH CONCERN. There are no places to secure or store things. No locks on the bedroom doors. Some doors don’t even have handles. One of the kitchens was absolutely overflowing with dirty dishes and was unusable because of this. It smelled awful. There were dirty dishes strewn about other rooms as well. There were other kitchens but we were unwilling to use them because of the bird feces and the potential for disease spillover. There were dirty looking blankets on the beds, some didn’t even have a sheet covering the mattress. On top of this, all of the beds were covered with debris because of the state of the ceiling. No a/c which is fine, but there were no fans and no screens on many windows. One of the showers barely worked, another did not drain. One of the bathroom sinks was full of dirty water and apparently also did not drain. Someone staying there came in late and broke a picture on the wall and the glass on the floor was never fully cleaned up. None of the listed activities were available because we didn’t know who to ask. None of the photos matched the reality we experienced. The only positive was that, when the manager (or someone?) finally got in contact with us, they allowed us to shift rooms to a room with a screen, since our first room didn’t have one (I woke up with a swollen upper lip because of bug bites after that first night).