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+ Localisation
- Dès notre arrivée la réception a essayé de nous facturer une note 500€ plus chère que notre réservation Booking. Ils nous ont ensuite donné des chambres sans fenêtres, ce qui n’était pas indiqué lors de la réservation. L’hôtel est très différent des photos, les chambres petites, sales (joints de salle de bain noires, traces de calcaire et cheveux des clients précédents dans la douche). Les lits n’étaient pas confortables et les couloirs très bruyants en pleine nuit. Un sérieux besoin de travaux dans l’ensemble de l’hôtel et de professionnalisme des équipes. Rapport qualité prix désastreux.
Room is not like the photos. Felt a bit unsafe as the door was half rotted and ceiling tiles half missing. We were woke up multiple times in the night to what sounded like rats running through the room. Staff and customer service were lovely, however the rooms were not up to expectations
The window was a canvas mural peeling off the walls. The room smelled moldy and musty and there was no air flow. The light in the bathroom was cracked, filling with water and leaking on the floor. The lock on the door was flimsy and we felt insecure leaving our belongings inside. There was very little wifi, no breakfast included and for the price was just expecting a little bit more. Overall, the staff were friendly but not particularly attentive.
I am not recommend this hostel to stay, it's not clean, nothing like the how the photos shows, for example my booking for my room shows a room with a balcony and window, but when I arrived I got a room without window, in very bad condition, the painting is pealing of the walls, the bathrooms wasn't clean either, the shower didn't work properly, also they charge so much for water, nothing is free there. CAUTION: they have a serious condition of bed bugs, I got many bites on my legs, be careful.
Staff were so friendly and easy going. They were very helpful and remembered our names. However, the private room is not as pictured on the website. It is dark, has no window and the bathroom is quite run down. The location is great. However, the room was not worth the cost.
dorm room had 3 sets of bunk beds both 3 beds high. the room was full of mould and a funny smell, the bathroom was stuffy with no ventilation, me and my friend felt dirtier walking in the dorm room and the bathroom than after we showered, wifi was not brilliant either. really disappointed by this hotel as the pictures look so good and don’t show what it actually looks like, staff were friendly which is the only reason for higher rating, none of the doors locked and there was nowhere to keep ba...
I wouldn’t stay here again, we were in the 9 person dorm and it smelt really bad. The bathroom was awful and unhygienic, the beds were rock solid and the bunk beds had three levels. This might have been fine but there was barely any railing so just felt really unsafe. It was just overall not very clean or comfortable. I wouldn’t recommend at all!
there were no lockers, also there was no visible board to locate the hostel
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Recente beoordelingen
+ 2 eme fois que je viens car tout est super ! ... Emplacement, gentillesse du personel, equipements divers, chambres silencieuses et jolie, petit dejeuner sympas ! et le prix !... Le petit plus c'est Chloé elle est extraordinaire, elle s'occupe de vous pour tout vos besoins, excursions et autres, toujours présente et très compétente 👍
+ Location
- Room is small
+ The hotel is cozy, great location, not to packed, and reaonably priced! There are lots of very good resturants nearby, and its location makes it ideal if you want to walk around and explore its part of the city. Very happy with the service. Even before i arrived they helped me re-bpok my stay due to changed flightplans. Everybody was very polite and helpfull, especially Chloe was very friendly. When i was booking a cruise, she made sure i found one i liked and at a good price. Kitchen staff was also very friendly, and the food was delicious. I would strongly recomend the hotel, and for you to join the "Chloe fan club" when visiting Hanoi!
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+ Nettes Hotel mit einladender Einrichtung. Die Lage mittendrin im Altstadt Geschehen. Das Personal (Chloe) hat uns gut betreut und war stets bemüht, uns zu helfen, Lösungen zu finden. Sie war super aufmerksam und stets freundlich! Danke
- Wer mittendrin sein möchte, darf nicht lärmempfindlich sein! Besser ein Zimmer zur Rückseite nehmen oder wenn der Balkon gewünscht ist, vor Ort abchecken. Die Matratzen Topper könnten besser fixiert sein.
+ Staff at reception was very kind, especially Chloé!
- The towels had some stains
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+ Die Location ist angenehm, Wann ist in der Altstadt aber am nördlichen Ende und somit etwas weiter weg vom Trubel. Das Personal ist sehr freundlich und zuvorkommend.
- In der Zimmer Beschreibung stand, dass das Zimmer weit über 20 m² hat. Im Endeeffekt war das Zimmer sehr klein, maximal 10 m² für das Schlafzimmer und 3 m² für das Badezimmer. Alle Fotos, die vom Hotel hochgeladen wurden, sind Renderings oder mit K.I. verändert. Das Hotel ist ab gewohnt.
+ The rooms were clean and super comfortable and the staff were very friendly and helpful. Chloe recommended and helped us book a 2 day Ninh Binh tour and even secured us a discount. Breakfast was also great with lots of options and things to try. This was a great place for my mom to unwind and relax after long travels.
- We had some issues with hot water but staff came immediately to help us with the issue.
+ Het hotel is op loopafstand van the old square en in een leuke buurt. Het hotel is netjes en kamers schoon. In de kamer wel wat geluid van de straat, maar dat is logisch omdat het hotel midden in het centrum staat. Het ontbijt is goed, met veel vers fruit en vers gebakken eitjes. Dank aan Huy, Duc, Chloe voor de goede service!
+ We enjoyed our first stay so much we decided to book here again! As before, the staff were very helpful and accommodating. We were able to exchange money and were upgraded to a nicer room. They also had no problem holding our luggage for a bit and allowing us to mail something there to pick up after checkout. Rooms were very clean and breakfast felt like a good variety even during our second stay. The beds were comfortable and the room felt spacious, especially with the natural light from the windows.
- The shower didn't drain quickly enough and tended to pool, but we learned that renovations in the Old Quarter require a special government license and are difficult to get. Overall everything was fantastic!
+ kindness
- nothing
+ Zajtrk je bil dober, ponujal je tako vietnamsko kakor tudi evropsko hrano. Lokacija je bila vrhunska, saj je v središču starega dela Hanoia. Na deževen dan so nama posodili dežnik.
- Menjava posteljnine in brisač
+ The position
- I ve got a room with no window, to was a bit claustrophobic, I wouldn’t call it a 4 stars hotel, maybe 2
+ Great location (at the edge of Old Town, but nice and quiet at night) and the staff are really nice and accommodating :) The first night there was no hot water, but they fixed it immediately. I booked a shuttle from the airport, a bus to Ninh Binh and a cooking class through the front desk and they were all perfect experiences. This is the perfect place to stay in Hanoi.
- I would advise coming to breakfast early, because when i came in the last half an hour the food was cold (they do offer a few dishes on demand though).
+ El personal és súper amable i t’ajuden en tot. L’habitació era petita però tenía de tot. Van canviar tovalloles a diari excepte l’alfombra dels peus. Tenies raspall de dents, aire condiciona… et deixaven cada dia aigua embotellada. L’ esmorzar estava molt bé amb fruita variada i menjar calent. Si demanaves algo mès com una truita o ou ferrat/dur, també te’l feien. El canvi d’€ a dong, el feien molt correcte
- En general molt bé, dels 7 dies no van canviar cap dia l’alfombra dels peus a la dutxa. El preu, comparat amb altres hotels in Hanoi, era més elevat
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