Ljubljana Capsule Hostel

The capsule idea is great and the style is cool. Great location. But we never got to spend the night there, and the reason was: Bed bugs. We saw several bed bugs in our bed. Obviously wanted to leave the room immediately. Sent a message to staff but no one has replyed, at least not yet, this happened yesterday.

- There were loads of bed bugs in our capsule all over the bed leaving faeces and blood on the sheets and pillows. We were bitten all over. There’s been reviews about bed bugs for the past few weeks so clearly this infestation has been ongoing for some time and the hosts haven’t resolved the issue. Absolutely disgusting. Do not stay here - rubbish value for money.

Emergenza Sanitaria Full of bedbugs, my body is full of bite, I don't know how is possible that nobody clean it, other people had the same experience.

Encontramos chinches en la cama.

Okay location Bed bugs in the room and the host does not care.

Location close to trainstation Bedbugs

It's close to the bus station. Facilities like showers and bathrooms are clean. There were bed bugs in the capsule, unfortunately we realised it in the morning, where they already had a fest with us. They weren't on the bed but on the wooden walls and ceiling, so they weren't easy to see. Also the safe work doesn't work and it's really hot inside, there's no AC or ventilation or anything, just on the hallway. It would have been fine for a night if it weren't for the bed bugs.

Es bonito por fuera y fácil de llegar. Hay chinches y huevos de chinches! Tuvimos que llamar a atención al cliente ya que el dueño no contesta a nada, ni teléfonos ni mensajes! Según atención al cliente el dueño (que no nos dijo nada) nos propuso de cambiar de cápsula cosa que hablamos con unos americanos, y la suya también estaba llena. Por si fuera poco tuvimos que pagar otro hostal, y el dueño nos envió un mensaje diciendo que ojalá lo hubiéramos pasado bien en sus instalaciones (encima se ríe de ti) PORFAVOR QUE NADIE SE ALOJE

Nous avons eu de la chance sur notre capsule mais nous ressortons quand même avec des piqûres… Dans les capsules 1 et 2, des punaises de lit ont été retrouvées par un premier visiteur lors de notre première nuit. Malgré des appels au service de l’hôtel rien ne change : on leur propose même 30€ pour quand même dormir sur place. Le lendemain la même scène se reproduit car les lits n’ont pas été traités et nettoyés. Hallucinant !

Je n’ai pas pu dormir dans cet établissement Punaise de lit dans la première capsule, je préviens le propriétaire qui me propose des solutions. On arrive à convenir de prendre une autre capsule… punaise de lit dans la deuxième capsule. Il décide de me payer une chambre dans un autre hôtel de la ville à 15min de marche. Je dois donc me déplacer jusqu’à l’autre hôtel à 23h30 avec toutes mes affaires alors que je devais prendre mon avion le lendemain à 7h. L’autre hôtel était inconfortable, certe dans une chambre seule mais chambre poussiéreuse avec draps et housse de couette trouée. Globalement propriétaire qui tente de bien faire mais très peu acceptable de proposer deux logements distincts avec ce problème sanitaire.

ACHTUNG: dieses Hostel ist von BETTWANZEN befallen und das schon seit einigen Wochen. Es scheint so als würde das Hostel auch nichts dagegen unternehmen! Auf Anfragen wird nicht reagiert.

Capsule petite mais fonctionnelle. Les parties communes sont assez grandes et relativement propres au vu de la fréquentation de l'auberge. Attention, nous avons eu des punaises de lit dans notre capsule (n°3) dans la nuit du 11 au 12 juillet 2026 !! Ça a gâché notre fin de séjour en Slovénie.

De badkamer was schoon. BEDWANTSEN!!!!!! ‘S ochtends kwamen we erachter dat er bedwantsen waren!!!!!!! Dit moet bestreden worden! De capsule was veel te heet, hierdoor niet geslapen.

sort of comfy beds, bathrooms were clean and it felt secure. location is close to station and not far from city centre showers cause actual floods in the bathroom its pretty nasty. also customer service is rubbish, its managed by one guy who doesn’t check booking.com messages, and doesn’t reply to messages on whatsapp unless you call him (he doesn’t answer the call but replies to your message a couple minutes later). also the reviews about bed bugs really put us off from this place, wish we took a better look at reviews before booking

The housekeeper was very nice and offered us another capsule that was pest-free. Our capsule was infested with bed bugs and air conditioning didn't cool our capsule at all.

Smart eingerichtet; in der Nähe vom HBF und Supermarkt. Achtung!!! In unserer Doppelkapsel waren Bettwanzen! Auf anderen Bewertungs Portalen wird diese Beobachtung ebenfalls geteilt (worauf wir leider erst nach dem Vorfall aufmerksam wurden - da bei booking (noch) recht gut bewertet). Schriftliche Beschwerden hierzu ignoriert die Unterkunft - vor Ort ist nachts kein Personal.

My stay at this capsule hotel was extremely disappointing and honestly ended up ruining a large part of my trip. When I first arrived, I was given a room where the door would not lock properly. I reported it right away, but it took a long time for the host to respond and move me to another room. Unfortunately, the new room turned out to have bedbugs. I woke up covered in multiple bites and even found a bedbug in my bed the next morning. This created a very stressful situation during what was supposed to be my vacation. I had to spend time going to pharmacies for treatment and repeatedly visiting laundromats to wash and isolate my belongings to avoid bringing bedbugs home. The bites were extremely itchy and uncomfortable, and the whole experience caused a lot of unnecessary stress and anxiety. What made the situation even more frustrating was the host’s lack of response. I contacted them immediately after discovering the bedbug and sent a photo as evidence, but they did not respond promptly or handle the issue responsibly. A bedbug issue is a serious health and hygiene concern, and I expected much better communication and accountability. Unfortunately, this experience fell far below an acceptable standard, and I would strongly advise future guests to be cautious.

⚠️⛔️ BEDBUGS DON'T GO We arrived at night and woke up in the morning realizing the bed was infested with bedbugs. We informed the housekeeper, who didn't know what was bedbugs, then we informed the owner, who just stopped answering. We had to spend the whole day at the laundry to clean our things but we are still not sure we don't have bedbugs as the bed was full of it. SAVE YOUR TIME AND MONEY, DON'T GO.

Warning: Bedbugs! Do not book this hostel. It is not clean, infested with bedbugs and if you have an issue, you will not be able to reach anyone and get help. This is the worst experience we've ever had. After check-in we lay down for an afternoon nap, and after a while I noticed the bedbugs. We had already been bitten by that time and my bites still itch over a week later. I immediately called the provided number but it didn't even ring (number currently unavailable), so I wrote into the booking.com chat, no reply either. We left the hostel and had to book a room somewhere else. The next day I texted the number on WhatsApp, and over 24 h later and multiple unanswered calls we finally got a response that we would get a refund. To this day (8 day later), I have not received a refund, nor a confirmation via email that it was underway or any further replys to my inquiries. This is a nightmare. Fingers crossed that we didn't bring any bugs back home.

Gute Lage Bettwanzen, Kommunikation unmöglich (niemand erreichbar), kein Geld zurück

The location near to railway station Bed bugs