Ljubljana Capsule Hostel

Achtung!!! In unserer Doppelkapsel waren Bettwanzen! Auf anderen Bewertungs Portalen wird diese Beobachtung ebenfalls geteilt (worauf wir leider erst nach dem Vorfall aufmerksam wurden - da bei booking (noch) recht gut bewertet). Schriftliche Beschwerden hierzu ignoriert die Unterkunft - vor Ort ist nachts kein Personal.

My stay at this capsule hotel was extremely disappointing and honestly ended up ruining a large part of my trip. When I first arrived, I was given a room where the door would not lock properly. I reported it right away, but it took a long time for the host to respond and move me to another room. Unfortunately, the new room turned out to have bedbugs. I woke up covered in multiple bites and even found a bedbug in my bed the next morning. This created a very stressful situation during what was supposed to be my vacation. I had to spend time going to pharmacies for treatment and repeatedly visiting laundromats to wash and isolate my belongings to avoid bringing bedbugs home. The bites were extremely itchy and uncomfortable, and the whole experience caused a lot of unnecessary stress and anxiety. What made the situation even more frustrating was the host’s lack of response. I contacted them immediately after discovering the bedbug and sent a photo as evidence, but they did not respond promptly or handle the issue responsibly. A bedbug issue is a serious health and hygiene concern, and I expected much better communication and accountability. Unfortunately, this experience fell far below an acceptable standard, and I would strongly advise future guests to be cautious.

⚠️⛔️ BEDBUGS DON'T GO We arrived at night and woke up in the morning realizing the bed was infested with bedbugs. We informed the housekeeper, who didn't know what was bedbugs, then we informed the owner, who just stopped answering. We had to spend the whole day at the laundry to clean our things but we are still not sure we don't have bedbugs as the bed was full of it. SAVE YOUR TIME AND MONEY, DON'T GO.

Warning: Bedbugs! Do not book this hostel. It is not clean, infested with bedbugs and if you have an issue, you will not be able to reach anyone and get help. This is the worst experience we've ever had. After check-in we lay down for an afternoon nap, and after a while I noticed the bedbugs. We had already been bitten by that time and my bites still itch over a week later. I immediately called the provided number but it didn't even ring (number currently unavailable), so I wrote into the booking.com chat, no reply either. We left the hostel and had to book a room somewhere else. The next day I texted the number on WhatsApp, and over 24 h later and multiple unanswered calls we finally got a response that we would get a refund. To this day (8 day later), I have not received a refund, nor a confirmation via email that it was underway or any further replys to my inquiries. This is a nightmare. Fingers crossed that we didn't bring any bugs back home.

Bettwanzen, Kommunikation unmöglich (niemand erreichbar), kein Geld zurück

Bed bugs