West Side YMCA

Room was too hot.

Nothing awful! Went with my daughter bugs in the bed on arrival. Filthy floor Rude staff

This place has bedbugs, you can see the red spots on the bedding and Booking.com is refusing to give a refund. I was in the room for 15 minutes, when I saw the spots on the bedding I immediately went downstairs and said I wanted a refund. They told me to contact Booking.com. Booking.com told me to email YMCA which I did, and they offered another room. If one room has bedbugs they all do. I will not stay in another room. I would like a refund since I had to stay at another hotel.

Unfortunately, there were cockroaches and bedbugs in the room- we have photos. This place needs to be thoroughly cleaned.

Bed bugs.

found a bug in my room, looked like a bed bug. the front desk was kind enough to immediately give me another room but still.

Request for Refund Due to Unsatisfactory Accommodation Dear Booking.com Customer Service, My name is Dmitrii, and I am writing regarding my reservation made through your platform for the hotel West Side YMCA Unfortunately, I was forced to leave the hotel within an hour of check-in due to extremely unsatisfactory accommodation conditions, unprofessional behavior from the staff, and safety concerns. Issues I encountered: 1. The presence of insects (bed bugs) in the room. This caused an allergic reaction, making it impossible for me to stay. 2. Dirty bed linens. The sheets had visible stains and appeared to be unwashed, which is unacceptable by any standard of hygiene. 3. A strong and unpleasant smell of cleaning chemicals. The odor was so overwhelming that staying in the room was unbearable. 4. Room size and condition. The room was significantly smaller than described on your website and highly uncomfortable. Additionally, it was excessively noisy. 5. Broken door. The door to the room was damaged and could not close properly, posing a safety risk. 6. Staff issues. The front desk staff were extremely unprofessional and disrespectful, displaying arrogant behavior. To make matters worse, this incident occurred on Christmas Eve, completely ruining the holiday for me. Instead of celebrating, I had to urgently search for another hotel, incurring additional expenses and experiencing considerable stress. Given these circumstances, I request a full refund for the booking, as the accommodation, as well as the quality, safety, and cleanliness of the services provided, were far below the advertised standards. I kindly ask that my request be reviewed promptly, and I look forward to hearing your resolution. Best regards, Dmitrii Maliutin [email protected]

The bed bugs and springy mattresses

WESTSIDE YMCA This place is not a place where all is Welcome the staff is hateful the place infested with mold and water bugs and bed bugs it's a unhealthy place to stay there's other places better then here.

Nothing

i think the bed/blanket had bedbug,, plus there was an odor, like it wasn't washed. the aircon in my room 1029 kept on rattling and woke me up a few times. could offer toiletries like toothbrush, shampoo etc

The rooms are not all that clean and the AC units in the rooms can sometimes not work all that well, but the price is right and the location is great. Also, no bedbugs and the bathrooms are maintained very well. Usually, the people who work at the Y are nice and helpful, so that's also a plus. So, if one isn't too prissy, the Y is a bargain for Manhattan.

Bed bugs causing body bites

It was a way better upgrade this visit that my last visit. This stay was more comfortable and clean no smell of smoke in hallways and it was quieter.

This place is very cheap but it's basically like a hostel. The rooms are very bare bones but there was no bed bugs and it was clean! The staff was as helpful as they could be but I found them less than enthusiastic. Which is okay I guess but you're living work in one of the greatest cities on the planet I would think you might realize that and pump up your enthusiasm. If I worked in New York City I sure would. I will probably stay here again with my whole family in one of the rooms with two bunk beds. It's a good enough value especially given the high price of hotel rooms currently in New York City.

During check in we have to wait for almost 5 mins cause the guy couldn't hear us calling him because he's wearing headphones. Our bed is so itchy there might be a bed bugs on it. No remote for tv and the Bed is very noisy

Great location and nice that it has a gym and pool. Not much of an atmosphere or communal area for mingling. Bedrooms very basic, I had a single room which would of been fine but woke up with a few bug bites so they definitely have a bed bug problem. It wasn't that cheap either considering how basic and outdated it was, not to mention the bed bugs. Overall, I wouldn't recommend it.

Bugs. Not bedbugs, just bugs. Otherwise pretty good for what I needed.

BE WARNED OF THIS PLACE! They placed me in a room right under building generators that loudly buzzed 24/7. Hell to say the least. No rest.YMCA still charged me $464 for 5 days stay of no quiet days or nights under those noisy generators. If youre room number is on a wing of the building ends in 62 - 51, good luck. The shower doors had no opacity or shower curtains for privacy. I woke up with bug bites from the beddings. The staff needs training in hospitality & customer service. The hallways smell of cigarette smoke. I constantly take trips to NYC. Im also an avid Hosteler. I would not recommend this place. This is like a roach motel in the middle of the ritzy part of the West Central Park area.

I dont know where to start. The room was a disaster!!!! It felt like they didn’t cleaned it for weeks. The “blanket” were dirty and the beds was in so bad conditions that it would have been more profitable to take the mattress and sleep on the floor. The humidity in the room was like 100% and the air conditioner didn’t work. The shared restrooms was soooo disgusting. I didn’t wanted to open the bag due the risk of having bed bugs. After talking to the staff, they admitted that they don’t put the standard rooms picture on the internet. I was chocked when I heard that. I left the hostel after one night, even though I paid for 5 nights. And upgraded to a much better hotel. This wasn’t worth the 550 dollars I paid for the room. So after having the worst experience ever in a hotel (traveled A LOT), I strongly recommend you to chose another hostel/hotel.