Grand Hostel Coconut

Hubo muchas cosas que no me gustaron. El hostal es anticuado. La ducha casi no caía agua caliente. La TV no funcionaba. El aire acondicionado no enfriaba, y hacía un calor infernal. Lo peor de todo fueron las camas. El colchón se hundía, he dormido toda la noche en un “agujero” en el colchón, no había manera de poder moverse. La cama pequeña tenía chinches que han picado a mi hija. En general, todo mal, no lo recomiendo!! Pongo un 5 por la ubicación y el personal, pero creo que no llega ni al 3.

A few worrying reviews about bed bugs but didn’t have any problems.

Demasiadas camas por habitación. Aire acondicionado muy fuerte y no dejan regularlo. Esos suelos de madera y moquetas pueden ser el paraíso de las chinches. La cocina en el sótano huele fatal a perro. Eché en falta una TV en alguna sala común.

BED BUGS!!!!!!!!!! VERY VERY VERY UPSET. I didn't want to believe my friend, that it was that, i was keep telling him, it must have been a mosqito, or a spider. As the bite gotten worse, and of course we brought it with us to Egypt, now we have bites on all around our body, and we had to see a pharmacist whose beeb confirmed it is bed bugs..i just wanna cry right now. We brought it from Milan to Cairo, now we infected the apartment here, and I dont know if we can find a laundry before we go to Cypus, because we dont want to take it again, amd ultimately home. Besides that the receptionist was extremely rude,beyond belief. One minute after 11:00 he was banging on the door,i asked him to give me 5more minute, he said that I don't have 5minute, I have to leave now. I said, i understand amd I am sorry,but I am not ready with the packing, therefore I can't leave right now. he said he doesn't care, i have to leave now. My friend was smoking downstairs. I told the receptionist, that its too much stuff and I can't do it all alone, let me call him. He said, your friend should know the check out is at 11am, and yes I can do it alone , use the lift and you have yo leave you have no 5minutes.

BED BUGS AND RUDE ADMINISTRATION

Chambre privative infestée de bed bugs. Je suis restée seulement 1h dans la chambre. Une punaise écrasée après ma sieste et une grosse qui courait sur le mur derrière le lit. Le propriétaire m'a fait directement un remboursement mais doit régler ce problème car les commentaires à ce sujet datent de plusieurs mois !

Horrible, la chambre double privative est infestée de punaises de lit ! En seulement 1h dans la chambre et moins de 30min dans le lit j'en ai vu deux, dont une énorme sur le mur ! C'est scandaleux de louer la chambre dans cet état. Je n'avais pas vu les commentaires sur Google maps et je me suis fiée aux commentaires positifs hostelworld. Sur Google Maps les commentaires qui mentionnent les punaises de lit datent d'il y a 2 ans pour les plus anciens. C'est un problème qui n'a jamais été réglé.

A cama estava com muitos percevejos, passei apenas algumas horas no hostel (entre 1:00 am a 06:00 am) acordei com muitas picadas pelo corpo, e quando acordei ví vários subindo pela cabeceira da cama. Estava muito calor e o ar condicionado estava estragado, também não havia ventilador.

Schrok van de berichten over bedwantsen. Niets gevonden in de vierpersoons kamer voor vrouwen. Keurig verblijf in retro stijl.

Bed bugs, dirty duvet sheets

The duvets had a bad smell, we were very late in the hotel so it was late to ask them for a change. And when we returned home we noticed bed bug bites all over us.

Había chinches en la cama y el colchón se hundía cuando te acostabas

Signs of bedbugs around the beds. Upon notifying the staff, they examined them and mentioned that they get bedbugs during the summer and that while they hire somebody to get rid off them, they do not clean the stains off the walls!? They were willing to put me in a different bed in the same room - upon inspection there was the same problem

Signs of bedbugs around the beds. Upon notifying the staff, they examined them and mentioned that they get bedbugs during the summer and that while they hire somebody to get rid off them, they do not clean the stains off the walls!? They were willing to put me in a different bed in the same room - upon inspection there was the same problem

Nous avons dormi ici en Février 2026 et avons trouvé des punaises de lit. Le gérant nous avait dit que c'était un vieux problème qui était réglé mais ce n'est pas du tout le cas. Malgré les photos, il refuse de nous rembourser. Surtout n'allez pas dans cet hostel, ça nous a gâché le séjour et ils n'ont pas du tout été aidants.

BED BUGS / PUNAISES DE LIT ! Nous avons dormi ici en Février 2026 et avons trouvé des punaises de lit. Le gérant nous avait dit que c'était un vieux problème qui était réglé mais ce n'est pas du tout le cas. Malgré les photos, il refuse de nous rembourser. Surtout n'allez pas dans cet hostel, ça nous a gâché le séjour et ils n'ont pas du tout été aidants.

Really disappointing and now costing me a small fortune! Put the hostel into google maps after I got off the train and first thing I saw was a picture of a bed bug. Just had to find another place to stay. Ain’t no one got time for bed bugs. Do better

The next day I had bed bug bites, suspect it was the duvet that the cover didn’t close properly. Staff weren’t around to get fresh linen so I changed bed to a vacant one. Extra care needs to be taken with linen to prevent bugs spreading.

Cette auberge de jeunesse est géniale, les chambres sont propres et les lits très confortable. Le personnel est agréable et aux petits soins. Concernant les punaises de lit IL N’Y EN A PAS ! Soyez rassurés à ce sujet là.

It's a great place to stay in Milan! The room for four girls was big enough. I liked that the shower and toilet with a sink were separated. A huge towel was included, it was clean, but still had an unpleasant smell(( Also, my bedside lamp was covered with a thick layer of dust (it would have been easier to clean them if they had a plain shape 😁😉) It can be a bit noisy at night if you leave your windows open because of the busy street, so I advise you to bring earplugs 😉 There were no bedbugs in our room! And I should say, the mattress was the most comfortable I've slept on during my trip! There are really big lockers for everyone in the room! The hostel is very close to the central train station (about a 12-15 minute walk). They kindly agreed me to store my luggage before/after my stay. The girl who works there was veeery nice and helpful 🤗

BED BUGS!!!! Do yourself a favour and dont stay here, there are bed bugs here and the management is horrible. We spent all day at the laundromat and 30€ after finding them in our luggage and are unsure if we even killed them all, no compensation for the laundry costs of course. Bed bugs have historically been a problem in this place, read old reviews, they are extremely hard to get rid of. We had to basically beg for a refund for the last night and didnt get it for days. Go to ostello bello up the road instead, clean, free food and good vibe

Very unique and eclectic property, close to the train station. 3 stars seems harsh, but 6 out of 10 would be about right! The dim lighting and "well loved" furniture gives it Victorian like vibes. We were in Room 12, and no issues with bed bugs, though we didn't put anything on the beds just in case. When we arrived, a staff member was sanitizing or fumigating our room around each beds and the lockers which shows they're at least trying to solve the issue people have mentioned. The mattresses looked brand new as well as the mattress protector, the sheets and provided towels were clean. Beds were comfortable enough and the privacy curtains are a nice touch. Unfortunately the airconditioning wasn't working which meant it was quite warm, and leaving the window open for air flow meant we had some mosquitoes in the room. There were lockers for 3 out of the 4 beds, so we just shared a locker as one of us didn't have an allocated one. There are convenient plug sockets by each bed, though a shelf to put your stuff on would be nice. The bathrooms on the second floor could use an update. The 2 toilet rooms were good and always stocked with toilet paper, but the only sink is in the shower room. The shower room could benefit from an overall upgrade. Perhaps some shelves to put things in the shower and more hooks to hang your things so it's not on the floor. You have to let the shower run for about 3 minutes before you get any warm water, and the temperature drastically fluctuates without warning. Definitely budget more time for a shower than normal, as there are only 2 showers for the whole hostel. The staff we dealt with were pleasant and helpful! We were able to arrive early in the morning, leave our bags in a storage room, and check-in later. Getting into the accommodation was easy with the emailed instructions. I would say, if you're arriving during reception hours, it would be best!

Bettwanzen und katastrophaler Service

This hostel has bed bugs!! We found out when we got to our room. We told the staff and they took this very serieus. They send us to another hostel because they have the same owner, however this hostel was even dirtier. The hostel is called koala hostel, the room has no curtains, it was very dirty, it had no airco and it was very noisy.

Bed Bugs !! Nice place but BED BUGS !!!!

Bed bugs! After checking my hostel bed for a second i immediately spotted a big bed bug. I told the employee who was convinced that I was right. At least I got refunded for the full night. For a hostel which costs so much and had already so many bed bug issues I hoped that during the cleaning they would have taken a closer look, since the bed bug was really obviously.

Nothing

LAS CAMAS TENIAN BICHOS (CHINCHES), nos dimos cuenta a las 2 de la mañana cuando empezó a picarnos el cuerpo y al encender la luz vimos bichos por la cama. Tuvimos que pasar la noche con mi hijo de 12 años en el baño hasta las 8 de la mañana que cogíamos el tren xq no tienen recepción. Aún estoy esperando a que el hotel conteste a mi queja y me devuelva el dinero de una habitación que no pudimos disfrutar.

I entered the hostel impressed with the interior design and friendly staff. I left with BED BUG BITES. It looks like a lot of other reviewers have had similar problems but apparently they haven't done anything.

Es gibt Bettwanzen und mein ganzer Körper ist voll mit Wanzenbissen. Die Matratze ist viel zu weich dass man überhaupt nicht schlafen kann.

Betten durchgelegen und Bettwanzen

PRIMERO QUE TODO NO ENTIENDO PORQUE HOSPEDARON A UN HOMBRE EN UNA HABITACIÓN EXCLUSIVA DE MUJERES, sino hubiese prenotado en una mixta. Todo, partiendo que el hostel es un edificio súper viejo, habitaciones mediopelo, cocina en el subsuelo sin ventilación, baño no en la habitación sino que se comparte con otras habitaciones, ducha con agua caliente después de 10 minutos. Caro para todo lo malo que tiene, menos mal no encontre chinches sino hubiese sido el colmo.

I couldn't sleep. There's a lot of bed bugs. And the West in the matter they don't bite you in anything.

Bedbugs

Bed bugs

Bed bugs, don't stay

Insekten (vlt Bettwanzen, Bisse am Körper am nächsten Tag), keine Heizung, Sanitärobjekte in schlechtem Zustand ( man kann schlecht steuern), Bett ist eine Katastrophe, die Matratze biegt durch! Beim Check-Out kein Personal da, Check-in später als auf booking geschrieben (15:30/16:00 statt 15:00), schlechte Schalldämmung (man hört alles, was auf der Straße passiert), keine Seife im Bad - nichts. Kein Mindestqualität!

ACHTUNG BETTWANZEN ‼️‼️‼️ meine Partnerin hat dort übernachtet und wurde zum Glück nur wenig gebissen

Alles voll von Bettwanzen!

Katastrophe!!! Überall Bettwanzen!!! Und im Bad hatt es Schimmel!!! Definitiv nicht wert für dieses Geld!!! Ihr müsst das Bettwanzenproblem in den Griff bekommen, sonst bitte schliessen!!!

The building is old and infected by Bed bug and mosquito, toilet and shower room very small. There no air conditioning and windows open direct to outside garden which is so much mosquito.

Bed bugs presenti nella camera 12. Ho segnalato dopo la prima notte e apprezzato moltissimo la disponibilità dello staff e del manager di sanificare nel pomeriggio la camera. Purtroppo, cambiando letto, la seconda mattina mi sono svegliato alle 6 con gli insetti addosso e il corpo nuovamente ricoperto di pinzi. Non essendoci reception fino a tarda mattina, sono dovuto scappare. Nessun rimborso dalla prima notte, ne dalla seconda. Staff perfetto e struttura carina. Combattete l’infestazione.

it was scary to sleep there because of the reviews about bed bugs, but in 4 hours that i stayed in my upper bed everything was good. it’s also quite hot in the room and the hot water didn’t work even if i was waiting for 10 min

BEDBUGS! Do not go here. Read all the Google and trip advisor reviews for proof! Not worth it!

Gran Hostel Coconut è una delle esperienze peggiore che ho mai avuto in vita mia. Lo staff è assolutamente incapace di aiutarti con qualsiasi richiesta essendo carente in Inglese e anche in Italiano. Sicuramente sono semplicemente dei schiavi sottopagati e sfruttati e io personalmente manderei i servizi sociali ad indagare. Parlando della struttura, i letti sono orribilmente scomodi e i cuscini strausati, arttorcigliati e ricette per darti una bel attacco di cervicale. Le stanze sono anche senza airiacondizionata e pienissime di zanzare, almeno pensavo zanzare, ma in realtà erano cimici da letto!!! Già dalla prima notte avvertivo delle punture di insetti su tutto il corpo (capelli, orreccie, viso, collo, bracia, busto, gambe, piedi, genitali). Ho avvertito la recezionista e mi hanno detto che erano zanzare. Mi sembrava strano che non avevo visto zanzare e mi succedeva solo mentre dormivo. Dormivo in una stanza con otto letti a castello e tutti gli abitanti avvertivano gli stessi sintomi. Quando ho lamemtato, mi hanno dato un altro letto, ma è successo la stessa cosa ma peggio. Sono andato dal dermatologo quando sono rientrato a casa e mi ha confermato che erano cimici da letto e non poche. Meglio dormire per terra nella stazione centrale che passare una notte in questa struttura. A parte tutto questo, la recezione ha caricato la mia carta di credito piú volte facendomi pagare tre volte il prezzo e, quando mi sono accorto piú tardi, sono stati incapaci di correggere l'errore dicendo in continuazione tutto il giorno che doveva far sapere qualcosa il loro "capo". Ho aspettato 24 ore e il "capo" non si è fatta sentire e loro continuavano a dirmi che non possono fare nulla senza di lui. Alla fine ho cercato di risolvere il problema con la mia compagnia della carta di credito. Alla fine ho pagato quasi €500 per due notti in un letto a castello in questa struttura orrenda. QUI BISOGNA STARE ATTENTI ... Questi sono ladri disonesti.

BEDBUGS. This is the main word to define this place. Probably there’s not even a single bed that doesn’t have bedbugs. As I walked to the hall to tell the staff, there were already other five girls complaining about the same problem. Some of them were covered with bites. I immediately left the structure and didn’t even spend a single night there. I found out that this problem has been going on since almost EVER, and you can notice that as you scroll through reviews. If so, then why nothing is happening to change that? This place should be closing, if not forever, at least for a sanitisation. But it seems that they just don’t care about that, and keep scamming people. SHAME.

I first got room in the 3rd floor (4-bed, female dorm, as I booked). There was absolutely no hot water in the shower. I talked to the receptionist, who than called the owner, the answer was something like "This is not a 4 star hotel". No, obviously not. But I payed almost 200 euros for four nights, I think it's fair to expect hot water in the shower at least. In the morning I discovered a bedbug in my bed. I am reeeeeally afraid of bugs, imagine my horror discovering one in the bed that I'm supposed to sleep in. I got another room in the 1st floor. No bugs, hot shower. Eventhough the place has a really cool, 70ies vibe, with all the books and decorations, it really needs to be renovated. Everything seems kind of (too) old, and even if I can't say that it is not clean, when the building and everything in it is in thate shape, you are under the impression that it is somewhat dirty. The biggest problem was the hot water, or the lack of it, and of course the bedbuds, which I find totally unacceptable. The only reason I'm giving it a 6 is the really friendly staff, otherwise it would be a 5 from me. The owner should really come by and stay in some of the rooms for a night or two and than maybe do some thinking. ✌🏻

Attention : Punaises de lit ! L’établissement pourrait être globalement correct mais en une seule et courte nuit j’ai été recouverte de piqures ! Sans compter le risque de dissémination : Situation intolérable.

It was the worst stay we've ever had. Everything seemed fine when we arrived—clean room, normal check-in. However, when we returned to the room after walking all day and planned to get some rest, bedbugs appeared. There were plenty of them—they were everywhere, biting us and feeding on our blood. We tried to find another hotel, but all the nearby hotels were fully booked. We spent the entire night without sleeping, struggling with the insects. It was disgusting.

Bed bugs, a lot.. So, until disinfected and cleaned avoid at any cost. There are 2 indisputable things to expect from a hostel - a safe sleep in a clean bed and running hot water. I would highly recommend the owner instead of asking me to write a good review and for private messages, if I have "recommendations', to fix the bed bug issue, and the good reviews will follow without asking. But until then, one can find a cheaper place, even without bed bugs, in Milano, as the higher review score allows for the higher prices the hostel asks compared to similar ones, but really, it is not worth the pain you get.