MEININGER Krakow Centrum

We stayed here from the 1st to the 4th of October and the experience was an absolute nightmare. After settling into our dorm, we returned on the third day to find all the mattresses flipped, our belongings forcibly removed, and our locked bags were opened. Reception casually told us that there had been a bed bug report days earlier and that “everyone in the room knew” we were supposed to move. This is completely absurd—how can a hostel assume strangers in a shared dorm will somehow inform each other of critical instructions? We never even met the people who reported it! The hostel had my contact details and never once bothered to reach out. As a result, our property was tampered with, a towel was lost, our padlock was destroyed, and we unknowingly slept for two nights in a room they had already deemed uninhabitable. The so-called “compensation” was being put into a private room for the final night (which we couldn’t even feel comfortable in, given the bed bug issue) and an insulting offer of free breakfast that was later switched to free drinks after my partner said we would be gone by breakfast. This was appalling mismanagement from start to finish. The staff’s complete failure to communicate, protect guest property, or handle a serious pest issue responsibly is unacceptable. We left feeling angry, uncomfortable, and absolutely let down.

Our stay (Oct 1–4) was a nightmare. Staff failed to inform us about a bed bug issue, even though they had our contact details. We returned to find our mattresses flipped, belongings moved, and locked bags opened. We unknowingly slept two nights in a room deemed uninhabitable, lost items, and had property damaged. The “compensation” was a last-night room change and free drinks. Appalling mismanagement, zero communication, and total disregard for guest property and safety.

My dorm at first was me and another man, then two girls joined which was nice. However one girl woke up in the night with what we believe was bed bugs! The staff were great about it, moved us to individual rooms and we got complimentary breakfast, however the next day they told us it was not bed bugs and she just had mosquito bites (they looked like bed bugs). The difference between how clean the hotel rooms were and the dorm rooms was also alarming. The dorm shower had mold, but hotel room none

I was bitten by a bed bug here at the Meininger Hostel. I was bitten by something in bed at night, and found that it was a bed bug. I caught it right away and showed it to the staff. When I found a bed bug, I showed them a picture and the bite site. And he moved rooms. The manager told me to tell him about the refund at that time because he had to come to work at 9 a.m., but since I had to check out at 7 a.m., he told me to request it via email. Then the reply I received was that a refund was not possible because there were no bed bugs found in the room. Then why did the employee ask me to request a refund?? What did I catch and what did I get bitten by? What are the photos?? Are you saying I'm lying?? This fact makes me feel even worse... I moved to another place, washed and dried all my clothes and luggage, bought medication for bed bugs, and was so stressed out from the itchiness that they treated me like a liar. I often use MEININGER hostels while traveling around the world. Now there is no need to go to all Meininger places, not just Krakow. If you see it as a manager's job, you don't have to look anywhere else.