Maya Hostel El Nido

This hostel looks the part but it genuinely has a really strange vibe that I just can’t put my finger on. Myself & my partner had a private room, no bed bugs (we checked after reading previous reviews). However, the bed was the most uncomfortable thin mattress, the aircon is very noisy and there was an overwhelming smell of damp in our bathroom. The shared amenities looked clean but we didn’t use them. It’s a great location, but I think you can find better value for money elsewhere.

Its worth ur money!! I never had a problem with bed bugs (as I read alot of bad reviews before going) and the staff were all nice. I wish it was more social cz the facility is top tier, alot of potential being #1 hostel in El Nido. The only prob I had was with the wifi (only works on common spaces). Other than that its a 10000/10 THE BEST HOSTEL VIEW IN EL NIDO!

Bed bugs!!!!!!!!!!!! We had bed bugs and staff were so rude, laughing at us when we told them, lied to us that they had no rooms to move to yet then moved us after 20 minutes of saying we weren’t going to sleep with bed bugs! One guy was very helpful about it tho! Rooms were a bit stinky, aircon was working overtime though, thank goodness! WiFi is also s**t xxx

BED BUGS! Front desk did not act with urgency and dismissed me. The only helpful person was Ashlita the housekeeper who said she would wash my clothes for me. The front desk lady refused to move me to another room and lied and said it was all full and that they didn’t have a washer or dryer. So unprofessional. Then they moved me and still put other people in the dorm that had the bed bugs without cleaning properly… the worst place I have stayed in and I have been in 75 hostels in my life.

BED BUGS! The staff in the reception did not seem to care about it. The WiFi did not work in the rooms

BED BUGS!!! AVOID! Thankfully the cockroaches in the showers made us think to check the beds before we got in and thankfully we did as there were bed bugs all over the sheets. When we told the reception they offered us a different room but when we asked if the bed bugs would be in there the staff just laughed, suggesting that they are in every room. We got a refund and left immediately. Sadly we put a couple clothes on the bed that had to be thrown away.

On my 3rd night, I woke up with 30+ bite marks, likely from bed bugs. Reception denied the issue, claiming "they were new so bed bugs are impossible for us to have." This was despite other guests switching rooms for the same problem 2 days before.The staff were rude, dismissive, and laughed at my concerns, calling me “too emotional”. Also, Wifi and service don’t work, and the overpriced food was poor. Even if they respond to this review, it will just cover up the bed bug issue. Don’t stay here