Porto · Portugal
Zero Box Lodge
Reportes de chinches
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Reporte de un huésped Booking.com
Location Bedbugs, cleaning, hotel management and how they handle difficult situations, workers smoking during breakfast time.
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Reporte de un huésped Booking.com
Overall the rooms are sufficient and generally nice and clean as well as the bathroom. The communal facilities are good and spacious and very modern. The rooms itself are cozy. I take medication that needs to be cooled and since there are no fridges in the room they labelled it and stored it in their fridge which worked just as fine. Overall very helpful and friendly. Well, I had fleas in my bedroom which I then took home of course because they crawled into my luggage. I don't have pets and don't come in contact with pets and I've never had fleas so it wasn't me. Now I have a plague at home which only the exterminator can get rid of. Can I blame the hotel? I don't know. They gave me a different room right away when I realised I had been bitten but I don't think I have been the first one to report this because someone else must have brought them in. So the hotel in turn should have taken control of the situation before it happened again and before renting out the room again (e.g. getting an exterminator themselves). The receptionist didn't seem to be surprised at all and wasn't very apologetic about it, so I don't think this was a one-time incident. The friend I was travelling with had no issues in her room.
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Reporte de un huésped Booking.com
Les draps d la chambre étaient déchirés . Il y avait des cheveux dessus. Ainsi que des punaises de lit !!! Le pire hôtel de ma vie