Rio Hostel

Experiencia terrible! Chinches en la habitación, picaduras y nadie en recepción para ayudar. No atendieron el teléfono y la limpieza fue superficial y volvieron a poner en funcionamiento el cuarto para otras personas. La atención al cliente fue deficiente y sin empatía. No lo recomiendo. Terrible experience! Bed bugs in the room, bites and no one at reception to help. Phone calls went unanswered, and the room was superficially cleaned and put back in service for others. Customer service was poor and lacked empathy. Wouldn't recommend."

I found bedbugs in the bed during my stay. When I told the manager, they were rude and unhelpful. I didn’t feel listened to or respected. The place needs proper cleaning and better customer service. I don’t recommend staying here!!!

Bed bugs :(((

Chinches en la cama que lo convierten en un sitio del que huir. Experiencia pésima. Y no contestan para saber si lo han solucionado para futuros clientes: desastroso / Bedbugs on the bed that makes it a place to avoid. And they don ot answer back to know if they are taking actions for future customers

The location was great, all of the staff was so nice&friendly , amazing rooftop,we didn't use the kitchen as it was always full with other guestes, the bedroom itself was ok but its missing things like wardrobe.. where you can place your belongings , the room was not as clean as it need to be one hostel, the towels didn't seem clean,the walls were full with mold, no bedbugs as I read in the previous reviews. However this place needs some improvemant -cleaning wise!

Terrible hostel, it doesn't help that it's in the city center. There are bugs in the bed, the bedding is old and worn. Everything in the shower room is old and has a strange smell, it seems that this place is used to make as much money as possible, but they do not invest a single cent in repairs. I do not recommend it, and bed bugs are simply disgusting.

Bedbugs! Dirty! Beds were moving. No curtains. UNACCEPTABLE: They know they have bedbugs bit they stil let you stay there!

The place is completely infested with bed bugs, avoid this place at all cost if you don't want to ruin your trip and spend a lot of money in washing your clothes and backpacks, plus medice expenses... There was a french guy in the room who was mesturvating not bothered if there was more people in the room, so I told front desk staff, they moved me in to a room that was empty, what they didn't tell me was that the room was empty because was infested with bedbugs, at 3 am in the morning my hands had several bites, I told the staff that are mostly volunteers, they move me to.other bed in the same room, I had more bedbug bites and I realized the where all over the place, pillow, bed, walls, everywhere!!! I went to reception again and they told me the only place available was the room with the French crazy guy, I didn't have other options so I went there. My clothes and bag had bedbugs already so I had more bites in my face, armas and back, I didn't sleep at all, next day I went to Morocco. Between medicine and cream and laundry I spent almost 70 euros. Avoid this horrible place, I hope it closes down for the good of travelers, they will not give me any of my money back, they should be responsible for all the pain I'm having now, they new that room was completely infested with bedbugs and put me there, they could tell me that there was no more room so I booked another hostel nearby. Ridiculous, complete negligence and lack of commonsense. I uploaded a picture of the French crazy guy and some of dozens of bedbugs that where around me. The room was infested with bedbugs because of a.big group of french guys who stay there, that's according to the volunteers wich some of them were covered with bedbugs bites too, but they where in other room.

The place is completely infested with bed bugs, avoid this place at all cost if you don't want to ruin your trip and spend a lot of money in washing your clothes and backpacks, plus medice expenses... There was a french guy in the room who was masturbating not bothered if there was more people in the room, so I told front desk staff, they moved me in to a room that was empty, what they didn't tell me was that the room was empty because was infested with bedbugs, at 3 am in the morning my hands had several bites, I told the staff that are mostly volunteers, they move me to.other bed in the same room, I had more bedbug bites and I realized the where all over the place, pillow, bed, walls, everywhere!!! I went to reception again and they told me the only place available was the room with the French crazy guy, I didn't have other options so I went there. My clothes and bag had bedbugs already so I had more bites in my face, armas and back, I didn't sleep at all, next day I went to Morocco. Between medicine and cream and laundry I spent almost 70 euros. Avoid this horrible place, I hope it closes down for the good of travelers, they will not give me any of my money back, they should be responsible for all the pain I'm having now, they new that room was completely infested with bedbugs and put me there, they could tell me that there was no more room so I booked another hostel nearby. Ridiculous, complete negligence and lack of commonsense.

On our first night, I was bitten significantly by bed bugs and mosquitos. When we told the staff and showed them photos (40-50 mosquitos on the roof and on bedding), they did kindly move us to another room for the night. However, we were again bitten by bedbugs on our final night. The bites on my arm, shoulders and legs lasted for over a week. I got in contact with Booking.com who tried to resolve a form of compensation from the hostel, however, it was unsuccessful.

There was a bedbug issue and the guy at the reception did not offer a new, clean bed after I went to talk to him. It was so severe I had to go to visit a doctor. Therefore, I decided to leave earlier to sleep in another place.

I saw a bed bug one time and that for me is very alarming. After I left the hostel, I had to suffer for a few days of the bites which I think I got from the hostel.

A creative little place with an incredible view from the terrace, however from the hours of 9am to 6pm it was scorching hot (would advise waiting until the sun goes down). My tiny mate was frothing on the art and especially the stairs leading up to our room. The place was mostly clean and my little mate only had to kill one bug in his bed which I can’t confirm if it was bedbug as he is a sook. Be careful not to get caught snoozing in someone else’s bed or you’ll get stung with a 50euro fine or the cleaning