Safestay Madrid Central

Bed bugs

There is a lot of dirt, cockroaches are running around and bedbugs are biting, I don’t recommend it to anyone.

Horrible experience, two major events packed into a single night: 1- Bedbugs: I found out that there were bedbugs in my bed, and the worse of it, the people in the reception didn't even care. We literally forced the night receptionist to collect the sheets and change my bed. The receptionist in the morning didn't even ask which bed it was, so you or your friends may also stay at that bed. 2- Forced to wake up and stay up at 2 am, again, reception didn't care: They have a policy of late check-ins until 00:00. This is implemented in nearly all hostels to protect the people sleeping. Well, they have it too here, but they're lying. At 2 am, they let 6 VERY LOUD AND STUPID people check-in to our room. They opened all the lights and talked among each other and watched Facebook videos all night. They were messy middle aged women that didn't even stop after we told them countless times. We told the receptionist, and he dismissed us. You would expect them to be nicer after our bedbug situation, but I guess all these are normal for them. 3 - General hygiene: The showers are dirty, there's hair and weird stuff everywhere. There's a single soap dispenser for 6 taps. A lot of dust in the room anywhere except the bed sheets (maybe the bedbugs take care of the dust on the bed)

BEDBUGS! There were bedbugs in the bed. We couldn't stay here. We cancelled our remaining night and left early.

The place was clean at least when I stayed there. I read the posts about bedbugs and checked everything but couldn't find anything and also haven't gotten bit. The showers are clean too and have a good amount of water pressure. The rooms are spacious (I stayed in a female only 4 person room) and there is a locker which sadly only works with certain kinds of locks. The location is central and in a good neighborhood. There also is a supermarket right next to it. Now onto the less good things. You are not allowed to take food up to your room, however there also isn't a real kitchen where you could prepare food. All there is is a microwave and a kettle. All of the places that are supposed to be the living rooms are really cramped and feel uninviting, which is definitely completely different to all of the other hostels I stayed in Spain. There is a rooftop bar with a terrace but in the days I have been there I couldn't use it once because there was always some private party going on. This leads me to the next point. Not only is the hostel located next to a busy street which in itself is already quite loud the private parties on the rooftop enter the building through the same staircase that leads to the rooms. This means that you can constantly hear people talking while also feeling like you're sleeping next to a highway. They also charge extra for every little thing. Such as leaving your luggage with them or renting towels. Overall the hostel is in my opinion just okay. I stayed there and didn't get bedbugs and could easily get everywhere but the next time I am going to Madrid I won't necessarily go for this hostel.

This place has bedbugs!!! The staff was very accommodating and gave us free laundry tokens, but management blamed us for bringing the bedbugs in. In the email to management we were told the general “we follow all sanitation guidelines” jargon, which was followed up by, “it is impossible to know in what condition travelers' luggage arrives, the hostel cannot be responsible for claims for this reason.” We were effectively blamed for the bedbugs and were refused a refund on these grounds. They obviously do not take bedbugs seriously. Do NOT stay here.

Edit: Management sent a message back implying that we brought the bed bugs and there will be no refund. We only went to Madrid for one night and traveled from home, there’s no way we had brought them! This place had bedbugs!! The receptionist gave us tokens to wash our clothes so we spent all morning doing laundry. When I contacted management about a refund they stated “Since it is impossible to know in what condition travelers' luggage arrives, the hostel cannot be responsible for claims for this reason. Therefore, no refund or compensation will be made.” They basically blamed us and said we brought the bed bugs with us which is impossible since we arrived from home and hadn’t been traveling before! Won’t be staying here and and wouldn’t recommend it!

We found bed bugs in the beds. The half of the showers and bathrooms aren’t clean or working.

Bedbugs. Lots and lots of bedbugs. When I emailed afterwards and called, they did not respond. Stay away.

Avoid this hostel like the plague- they have a serious bed bug infestation and are still booking people into the rooms. All they do is change the sheets and spray bed bug spray when you complain, and get you to move beds. Given the many reviews backdating the bed bugs to over a month ago, save yourself the pain and do not stay here. They need to shut the whole place down and fumigate.

One word…. BEDBUGS. My room (room 21) was absolutely INFESTED by bedbugs. I have over a hundred bedbug bites all over my body. I was supposed to stay 3 nights, but decided to cut my stay short when I woke up covered in bedbug bites. I immediately went down to reception where I was given laundry detergent and was told to just do my laundry and leave the rest of my stuff in the room because roomservice was going to clean my room and I could sleep there again tonight. That is NOT how a bedbug infestation works. I had to leave as my day was fully booked and I did not have time to deal with this. After a trip to the pharmacy, where I got steroid creme (that I payed for) I found out I am also allergic to bedbug bites, which aggravated the situation even more. When I came back to Safeaway to ask for a refund and to pick up my stuff to go to a hotel (that I also had to pay for) I was told they couldn’t do anything for me in terms of a refund and that I had to write to the manager. I wrote an email hoping for a response, (the receptionist told me that the manager was coming in the morning and that they would immediately deal with this) but I still have not received a response. I tried calling safeaway to handle the situation more swiftly, but nonone answers the phone. Overall a terrible experience and I still can not sleep from the hundreds of bedbug bites. Bathrooms are dirty too.

Paid for one week, but I left after one night since I woke up with over 30 bed bug bites on my body. Thats not how you want to experience your vacation. They should invest more in health standards. To be fair, reception and breakfast stuff are nice and friendly. Common area facilities are good. Heavy traffic noise makes it difficult to sleep.

It was my first time staying in hostel and worst experience ever. I stayed here for 2 nights and both nights were horrible. First night, AC was broken and it was very suffocating in the room during summer days. I asked them to change my room but they didn't. On the second night, upon my insisting, they changed my room but it was a nightmare there because of the bedbugs in my bed. They bit me and leave red marks all over my body. Very painful 😣 Two nights, without proper sleep, spoiled my trip to Madrid.

BED BUGS! CHINCHES! They put us into a room (16) which had been closed before because there were bed bugs (same for 15 & 17) WITHOUT telling us and without checking if they’d really been gone. After 10 minutes in the bed, we were full of bites and saw them crawling all over the beds and floor. Night staff at the reception was nice and helpful, let us change rooms and apologized. Hostel Manager in the morning was rude, annoyed, gaslighting our experience. Got a refund but no apology.

Bedbugs. 🙁🤢🦗