a&o Salzburg Hauptbahnhof

≈155 posiblemente compradas · 1686 reseñas tope escaneadas

1. Pago confirmado 133 palabras 20% hace 3 meses

   2026/4/8 updated. On the date I wrote this review, hotel reply my email VERY SOON. However, the refund procedure still hasn’t been completed yet. And I still waiting for the reply since I reach the hotel last time.(2026/3/10) The process speed is crazy lol - This hotel charge me 4 extra times for city tax due to their “credit card machine” and “connection issue”. I require for the refund but they ignore me and didn’t refund me until now. I stayed in the hotel 2025 July, they take over half year to handle refund issue and not finish yet! If you’re considering this hotel, you’d better pray for yourself that you won’t get any “payment issue” here. - For employees,you may need my case number :Sonstiges - 1614716787 (Ticket: AO-18218884) AT-S1-239435 / 1614716787
2. Pago confirmado 155 palabras 20% hace 3 años

   First, you’re made to wait in a long queue for half an hour to check in. Even if you can make it to the reception, even after 3pm, the check-in time, the receptionist would say the room is not ready. In the end I waited for nearly two hours for the room to be ready. I told the receptionist that I have waited for two hours but she was laughing and said, “I was looking for you!” How stupid! I was very furious at that time and wanted to tell them that the service here is absolutely terrible but she keeps talking with another customer. Also, you need to PAY FOR BED LINEN! What a joke. For those who gave this hostel five stars, do they have a brain? I really hope they go out of business immediately. I highly recommend this hostel if you want to ruin your stay in Salzburg from the beginning.
3. Sospechosamente corta 281 palabras 30% hace 1 año

   The room was clean, pretty old but ok for one-night stay. Of course, for no more. I was absolutely disappointed by the treatment I received during my early check-out. During check-in, I was told that I should live my key-card in a box located behind the reception desk. Next morning, Sept 6 at 6 AM I went down to do that and met a man in regular clothes standing there. Thinking that he’s a tourist too, I went straight to that box to leave my card there. But it turned to be a manager who came to begin his shift. After a couple of seconds of silence from him, he started to telling me off about not having the right to come in and repeating to stay behind the desk. I did it immediately and brought my apologizes, explaining that the manager pointed me yesterday on the box behind the desk, that’s why I mistakenly thought that I should go straight there. But this manager just continued telling me off like a little kid or a mentally challenged person, paying no attention at all to what I was saying. That’s really unbelievable that such kind of toxic and unprofessional people work in hospitality. I realize that sadly it’s not the Wyndham Grand or Hotel Bristol but, anyway, that’s absolutely inappropriate in terms of communication and behavior from guest relations staff. The funniest thing here is that I was asked to leave positive review during the check-in but now I have no idea about what kind of positive reviews we can talk about with such horrible attitude – when ones can't normally explain the procedures and others are unacceptably boorish and rude.

   Austria
4. Sospechosamente corta 316 palabras 60% hace 2 años

   I had so many issues staying at this hostel. As a young solo traveller I usually go to hostels for a cheaper more social option. This place is full of large school groups who used the whole common areas and were constantly running up and down hallways and being very loud throughout the night, also taking up lots of space in the morning making it hard to leave. These groups are clearly a priority to staff, when I asked to store my bag as their lockers were out of order I was told that they only store bags for the large school groups and I would have to go to the train station (where u would have to pay a large fee) - after asking again saying it would only be about 4hrs I was told they would only if I left a good review for them, so here is my real review! The beds were also completely different to what was advertised. On HostelWorld is shows colourful bunks but when I arrived it was plain bunks which were nice except there were two sets of bunks and two single beds that were right next to each other (practically touching as seen in photo). I was assigned on of these beds but want going to sleep that close to a stranger, I understand hostels are sharing with strangers but I am a 21y/o girl and the other bed was a 50+y/o man and I don’t think that is appropriate, when I spoke to staff they did happily move me. The hostel is very close to the station which is convenient for day trips but far from the main town, but can get there in a 30min walk or get a bus from outside the hostel. Overall I would look for other options if you’re looking for a social hostel and not a hotel full of children.
5. Sospechosamente corta 1 palabra 100% hace 25 días

   離火車站近。可以自炊，可以洗衣。退房後可以寄行李。一切感覺都很好

   Taiwan
6. Sospechosamente corta 1 palabra 100% hace 2 meses

   Alles

   Austria
7. Sospechosamente corta 1 palabra 100% hace 2 meses

   Sauberkeit,Lage

   Austria
8. Sospechosamente corta 1 palabra 100% hace 2 meses

   Excellent
9. Sospechosamente corta 1 palabra 90% hace 3 meses

   Totul

   Romania
10. Sospechosamente corta 1 palabra 100% hace 3 meses

    Wow
11. Sospechosamente corta 1 palabra 100% hace 5 meses

    交通便利距火車站路程2-3分鐘，火車站內有超市，非常方便。

    Taiwan
12. Sospechosamente corta 1 palabra 90% hace 5 meses

    Kitchen

    India
13. Sospechosamente corta 1 palabra 100% hace 5 meses

    excellent
14. Sospechosamente corta 1 palabra 100% hace 6 meses

    Perfect!!!!

    Brazil FEMALE 25-30
15. Sospechosamente corta 1 palabra 100% hace 7 meses

    Ok

    Germany
16. Sospechosamente corta 1 palabra 100% hace 8 meses

    Super

    Ukraine
17. Sospechosamente corta 1 palabra 100% hace 9 meses

    Super
18. Sospechosamente corta 1 palabra 90% hace 9 meses

    酒店地理位置特别好，离火车站5分钟左右，火车站里有个大超市购物也方便，公共交通多，外出游玩也方便。还让我们提前入住了。

    China
19. Sospechosamente corta 1 palabra 100% hace 9 meses

    Cozy
20. Sospechosamente corta 1 palabra 100% hace 11 meses

    住宿地點方便、服務態度良好、cp值高、床很舒服任何時候的櫃檯人員服務很好，態度非常棒！會推薦給其他人參考。
21. Sospechosamente corta 1 palabra 100% hace 1 año

    清潔。中央駅のそばで、旧市街地にも歩いていける。

    Japan
22. Sospechosamente corta 1 palabra 100% hace 1 año

    位置很好

    Taiwan
23. Sospechosamente corta 1 palabra 90% hace 1 año

    这个价格要啥自行车啊,一个人旅行最好的选择

    Germany
24. Sospechosamente corta 1 palabra 90% hace 1 año

    location

    India
25. Sospechosamente corta 1 palabra 90% hace 1 año

    位置離火車總站很近，內有很多房間，應映臨時的需求

    Taiwan