Valley Hostel

Great location I woke up with the most horrendous bug bites that left welts on my body

The price, the location and the facilities. I noticed they renovated the showers and treated(?) the mold that used to be there. Also, after I have been placed in a mixed dorm instead of the female dorm the owner eventually after some back and forth gave me compensation for 1/3 nights. She also apologized excessively. When I found bed bugs, she without asking refunded a second night as well, gave me money for the laundromat, handed me over some insecticide and offered me another dorm/bed to stay at. She was very kind, empathetic and supportive. I could tell she really felt bad for me. I do not blame the hostel for bed bugs, this happens at EVERY hotel/hostel and if they say it never did they lie. It’s not a matter of cleanliness, however the action taken does prevent further infestation. The overall cleaning is proper, although there could be better cleaning UNDER the beds and carpets for the female dorm to help prevent bugs. After I gave up my bed, I was offered a bed in the female dorm or another one in the original dorm. I told her I didn’t want anyone else to sleep in my bed, I stayed overnight in the common room because I was paranoid at this point. However, I noticed as I walked past my old dorm that another girl got the bed I slept in with the bed bugs. They did spray down the bed and mattress, but this does not get rid of the eggs (or bugs, its more of a preventive measure and will not work once there’s an infestation) I do understand that business must go on and you can’t move people into other rooms if you’re overbooked, but if travelers don’t know there’s bugs they might bring them into other hotels or even their own houses. It can be very hard to get rid of and can cost thousands to succesfully exterminate them. I was pleased with the treatment I got and wasn’t angry at all, but seeing them place another lady in that infested bed made me feel they don’t take the measures they should KNOWING there’s an active infestation with fully grown bugs. I feel that’s not proper responsibility and puts money and profit over the safety of travelers (and their own hostel). That single point made me not want to stay again, knowing that they let people sleep in infested beds. It’s sad because last year I had an amazing stay at this place, I also know they do treatment a few times a year as prevention measures but still, this is not okay.

Nada, llena de bed bugs. Un asco Camas incómodas y llenas de bichos. El hostel no se hizo cargo, le tiran la pelota a otros sin evidencia.

Hostel is really nice, amenities are good Cleanliness issues, especially the bed, we got bed-bugs bites all over us, which was annoying