a&o Brussel Centrum

Attention!!! If you love and respect yourself - don't stay at this propriety!! Here work people who value money more than you!! I booked 9 rooms, and asked to refund just 1 - cause we had nephew pass away, young handsome guy, full of life :( And i needed that money to give to my sister for support!! And hotel just not humans!!! they didn't return any cent!! they don't care about you! For them you are just ATM - which they need for maximim withdraw of money!! they have no heart, they have no empathy! Even animals can feel sorry about sorrows. How greedy they are that even several days before i informed them - they could give that room to other client! We paid breakfast - they new we would not use it and that they would need less product to spent, and even didn't return breakfast money - nothing!!! Other hotels- gave us some options, to come during year for free, some return money - we have big experience with hotels that behave in the mood " i win - you win!" - but this is something extraordinary - this hotel approach " pay us money - and go to hell !!! ". If you value humanity - than don't stay here!!! Breakfast - was nothing - better to eat outside - not worth the money you pay!! Out of 9 room - in several rooms our colleagues find bedbugs!!!! SOS!! One of colleagues even find it in luggage when they returned to home - you know what does it mean?? if this bedbugs appear in your house - you need special forces to terminate them!!! Only the way to force them to change their approach and attitude - is NOT TO STAY in This HOTEL!! As they love money - only less money make them to improve!!! P.S they would answer that it is their strict policy and they could not do anything!!! Lie!!! this is your policy- not Law! And yes, you can make exceptions!! If person Death is not exception, if peoples Greif - is not exception - than go and fk yourself in your hotel rooms!!!