HOTEL ISLA AZUL

We liked the location as it was on a small beach and near a pier that was good to swim from. It was quiet and we were glad that none of the daytrippers came to this resort. We give Jay 100% for everything he does. He spoke great English and made us feel very welcome. To be honest we would have left after 1 night because the hotel is in such a bad state of repair, but his friendly and helpful manner persuaded us to stay and make the best of it. We did enjoy the quiet and relaxing atmosphere. The food was expensive, but it was tasty and the portion size was generous. The hotel offers plenty of space and outdoor areas to sit, although it was quiet when we were staying. The breakfast was included and was good. This resort was well designed and has lots of character but sadly has fallen into a poor state of repair. We came as a family so had 2 different rooms. All the rooms are shabby, not clean, have no where to hang any clothes. and lack basics like enough light to read. They really dont have any features we could recommend. The beds were old and we suffered many bedbug bites. We stayed for 4 nights and there was no cleaning done to the 2 rooms we booked and we only got fresh towels when asked for. Although the staff were helpful, there was hardly enough of them to keep the place functioning. Communication before arrival was very poor. We needed to change dates which the booking.com site wouldn't allow - sent an email/ phoned/whatsapp and got no reply. The hotel offers help with arrival transport- but we never got a reply to our request for this either. We seriously hope the management will invest in the property to ensure the prices they charge match the facilies they offer- as it is very overpriced. Without Jay and his excellent hospitality skills this resort may sadly fail.

Severe bed bugs infection

Really everything is outdated and miserable condition. Don't get tricked by the pic perfect fotos done by pro's. Bed bugs in both rooms Mice and Mouse droppings Very very bad condition Almost no water out of the shower No warm water Really everything is so dated Just weeks ago, this has been a party hostel, as I found out later Food is so so - extremely overpriced As we needed to flee from the bed bugs, not even refund for open 3 nights were accepted by management. I am traveling a lot - that's been the worst experience since long

This was a difficult stay and sadly our worst in South America. On arrival the staff were extremely friendly and tried to help as much as they could and they remained the only element of our short stay we liked. Whilst waiting for our room on arrival we appraised the hotel/Hostal and quickly decided that it was not appropriate for us for a 4 night stay. As we had scuba diving booked for the next day we decided to stay booked for 2 nights. Limited menu had elements unavailable and the pool area is in need of an uplift. Once we got our room we realised that this had been a Hostal until very recently and the bed was old, the bathroom needed a complete facelift and an extremely noisy ac unit. That evening a few choices on the menu not available again. Staff worked hard to please. After reasonable breakfast we were out for the day. On returning to the Hostal/hotel we felt uncomfortable having seen other properties on the island. On speaking to two other guests who were leaving we heard and saw their bed bug bites. We booked somewhere else and left immediately. The following morning I discovered numerous obvious bed bug bites although my wife was unaffected. The hotel having taken over the ownership needs to close for a period and sort out water issues/room cleaning and smarten up the pool area before charging the rates they are at the moment. Very sorry to write this as our first bad experience in 3 months of travelling.