Green Heart Hostel

I recently stayed at this hotel in Lisbon, and I regret to say that it was a highly uncomfortable experience. The first issue we encountered was the condition of the room—there were visible stains on both the sheets and pillow, which immediately made us question the cleanliness of the hotel. The noise at night was unbearable. The hotel is located above a bar, and the loud sounds from downstairs made it impossible to sleep. On top of that, the room was freezing. Despite it being winter in Lisbon, the hotel didn’t provide heating, and it felt colder inside than outside. We had to sleep in our winter jackets just to stay warm. The walls are paper-thin, so you can hear everything from people snoring, to conversations, and even more intimate moments. Privacy was nonexistent. To make matters worse, on our last day, we found a bed bug on the pillow. This was the final straw, and we left feeling disgusted and disappointed. I would not recommend this hotel to anyone. There are far better options in Lisbon that offer comfort, cleanliness, and peace of mind.

We had bed bugs in our private room : ( they said they had recently sprayed and were surprised about it, asked us to contact them via WhatsApp re: a refund for our second night since we left early.

I did have a few minor issues during my stay. It would’ve been nice to rent a lock for the dorm lockers, especially if you’re just staying for one night. The coffee machine in the kitchen isn’t available before 8am, so an option for early risers would be great. Unfortunately, I did get bitten by bedbugs overnight. I don’t think it’s due to the hostel’s cleanliness—my bed was neat and the bugs might be hiding in the wooden bunkbed structures, considering the age of the building. I’m confident the staff will address this issue, so it doesn’t affect my overall rating.

While the room was clean, there was mold growing on the walls, hence it’s impossible to be in the room with a closed window, due to the smell (wouldn’t recommend for a longer stay). Also, I can’t confirm or deny but on the sheets there was a bug similar to bedbug. Also, there was another bigger bug on the wall.

I had the worst night of my life here. When I woke up in the morning, my whole body was covered with insect bites and rashes. I don't know if this is bedbugs or what kind of thing. Later I found out that they gave my bed to someone else, when I talked to her, she told me she immediately started itching and had rashes on her body. When I went to the reception in the morning, I met another couple staying in another room and in the same situation. They said they would refund me in a few days, but I later found out that it was a lie and they wanted to stall me. When I messaged them, the manager Miguel Pereira wrote that they will not make any payments.

I had the worst night of my life here. When I woke up in the morning, my whole body was covered with insect bites and rashes. I don't know if this is bedbugs or what kind of thing. Later I found out that they gave my bed to someone else, when I talked to her, she said she immediately started itching and had rashes on her body. When I went to the reception in the morning, I met another couple staying in another room in the same situation. They said they would refund me in a few days, but I later found out that it was a lie and they wanted to stall me. When I messaged them, the manager Miguel Pereira wrote that they will not make any payments. Well that's how their attitude.