Kap House Hotel

The bed was comfortable. I would not recommend staying at this hotel. Our experience was thoroughly disappointing from check-in to check-out. ​Staff attitude: The receptionist was extremely rude, dismissive, and completely unprofessional. We were treated with utter disrespect rather than welcomed as paying guests. ​Room comfort & pests: The room lacked air conditioning. With no window screens installed, keeping the window open resulted in insects getting inside, and we woke up covered in bug bites. ​Keycard issues: The room door lock barely worked. The keycard scanner failed repeatedly, requiring numerous attempts just to get inside. ​Bathroom condition: The shower leaked, causing water to pool on the bathroom floor. Basic toiletries advertised on Booking.com—including shower gel—were missing. ​Breakfast quality: The breakfast was very poor; all the pastries were completely raw and doughy on the inside. ​Cleanliness & smell: The entire property smelled musty and dusty, largely due to the visibly old, unkempt carpeting. ​Overall, the hotel falls far short of what is advertised online, and basic maintenance as well as customer service are seriously neglected.