Copenhagen · Denmark
Nyhavn63 Capsule Hostel
Bedwantsrapporten
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Melding van een gast Booking.com
The location Just one big bathroom for a lot of people, probable bedbugs and hot inside Capsule
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Melding van een gast Booking.com
Bedbug Bedbug traces No changing bed No refund
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Melding van een gast Booking.com
Capsule was actually comfortable, nice bar and perfect location. Stuff very helpful. Bedbugs in the capsule, have bites all over my arm. Also didnt expect that there are no towels.
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Melding van een gast Booking.com
We right away found a bedbug and immediately left the room and asked for a refund. They promised to contact us but they did not, despite we sent an e-mail even though they said it is not necessary. We went back after 2 days and asked an employee to call the office in front of us. We asked to be forwarded the same e-mail the employee sent to the office. We got an answer from the office that said that we stayed in the same room for 2 nights. We immediately answered with our original complaint e-mail. After 5 days of little to no contact and a weird phone call where we got asked to not write a bad review, we finally got our full refund. In addition, the room did not look like it was advertised AT ALL! (we had booked Double Room with Private Toilet).