Nyhavn63 Capsule Hostel

The location Just one big bathroom for a lot of people, probable bedbugs and hot inside Capsule

Bedbug Bedbug traces No changing bed No refund

Capsule was actually comfortable, nice bar and perfect location. Stuff very helpful. Bedbugs in the capsule, have bites all over my arm. Also didnt expect that there are no towels.

We right away found a bedbug and immediately left the room and asked for a refund. They promised to contact us but they did not, despite we sent an e-mail even though they said it is not necessary. We went back after 2 days and asked an employee to call the office in front of us. We asked to be forwarded the same e-mail the employee sent to the office. We got an answer from the office that said that we stayed in the same room for 2 nights. We immediately answered with our original complaint e-mail. After 5 days of little to no contact and a weird phone call where we got asked to not write a bad review, we finally got our full refund. In addition, the room did not look like it was advertised AT ALL! (we had booked Double Room with Private Toilet).