Alice Springs · Australia
Alice's Secret Travellers Inn
Relatos de percevejo
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Relato de um hóspede Booking.com
Morgan, the manager was very friendly and helpful☺️🙏🏼 Contrary to popular opinion, I had an appalling experience at Alice’s Secret Traveller’s Inn. Levi’s cabin was grimy, dusty and cobwebby… I had to wash my cutlery and crockery prior to using it as it clearly hadn’t been cleaned properly. A large plastic container was provided to store food inside as there was apparently a problem with mice at the hostel. There were remnants of food left in the box from prior guests which was a bit gross. I also woke up on my first morning there with insect bites all over my legs, ankles, feet, arms hands and elbows. As I had only been outside for a moment to walk to the kitchen and bathroom and was fully covered, it seemed I had been bitten in bed overnight. I reported it to Morgan, the lovely manager who was very kind and responsive however when she relayed my experience to the hostel owner who entered the reception area while I was present, he (Seb), became angry, defensive and accusatory, stating that there were 100% no bed bugs at the hostel and that I shouldn’t go reporting as such online because he needed to protect his business. I was absolutely astonished and replied to the effect that I wasn’t accusing them of anything, or planning to make a negative report, I was merely letting them know what had happened. I also replied that it was unreasonable to get angry with me for simply alerting them to the fact that I had seemingly been bitten by insects in bed. This was a completely extraordinary and unreasonable response, and as a solo female traveller, I believe, aimed to intimidate and bully me. I felt very unsafe staying there because of the bites and the way I had been treated and later checked out. Thankfully I had some friends in Alice Springs who kindly invited me to stay with them. I initially wasn’t planning on writing a negative review, but after the way I was spoken to by the business owner, I feel compelled to warn future travellers planning to stay at Alice’s Secret Traveller’s Inn.
Análise do ambiente
O Alice’s Secret Travellers Inn tem um ônibus convertido, quartos estilo caravana, um jardim excêntrico, redes, piscina, luzes de fada, sala de livros e sala de TV/filmes. Parece mais um esconderijo pequeno e fora da curva do que um hostel padrão de beliches, com muitos cantos decorados e lugares quietos para sentar. A cozinha é uma força real: grande, bem equipada e útil para cozinhar por conta própria, com geladeira e espaço de armazenamento de comida que pode ficar apertado em períodos cheios. Há lavanderia, acesso seguro por portão, estacionamento grátis ou seguro, guarda-volumes e staff que pode ajudar com dicas locais, táxis e tours por Alice Springs e Red Centre. A atmosfera costuma ser calma, amigável e low-key, não focada em festa. Funciona bem antes ou depois de uma viagem pelo Outback ou Larapinta, especialmente para viajantes que querem uma base relaxada com personalidade, piscina e jardim para descomprimir. Ainda assim, é um hostel rústico, não um hotel polido. Quartos e instalações variam muito: cabanas, caravanas, dormitórios e espaços temáticos podem ser charmosos, mas também pequenos, básicos ou gastos em alguns pontos.
Sinais para conferir
- Não há lockers para objetos de valor nos quartos.
- Banheiros e vasos podem parecer limitados, apertados ou improvisados.
- A limpeza é inconsistente, com problemas recorrentes de poeira, teias, insetos, cheiro de umidade ou acessórios antigos.
- Alguns quartos ou caravanas podem ser quentes, frios, úmidos, barulhentos ou com pouco espaço para bagagem.
- A caminhada até a cidade é administrável de dia, mas a área depois de escurecer pode parecer desconfortável para viajantes solo.