Combo Torino

I didn't stay at the hostel. This review is about the customer service. I made a booking using Booking.com a long time ago, I looked at the reviews but I didn't see anything worrisome. Before arriving I looked up the hostel on Google Maps, and saw that there are a lot of reviews with the keyword "bedbugs". I started reading, and was horrified. Apparently the hostel has had issues with bedbugs in the past. There were reviews consistently, from different guests, over the past 1.5 years, about bedbug issues. I would have kept my reservation, but what convinced me that I shouldn't stay at Combo Torino were the replies by the hostel to the bedbug reviews. The replies from the hostel were generic and ignorant of the real issue. In one reply, the hostel claimed that "bed bugs are an international issue" and that there's nothing they could do about it... I've stayed in tens of hostels all around Europe, how is it possible that none of them had bedbugs?! The lack of proper apology to the guests and lack of addressing the real issue convinced me I shouldn't stay. I requested a free cancellation of my reservation (the deadline for normal free cancellation was past) but the hostel denied it. Fair game. I paid for my reservation in full even if I didn't stay there. I have the right to inform other guests of the experience. I would recommend to other guests to be aware of the issue and reconsider staying at the hostel until at least a year passes with no reviews mentioning bedbugs.

- the bar below turns into a nightclub at night: impossible to sleep !! (Not only the noise but also the vibrations). - it was way too hot inside (and changing the temperature didn't work, but you also can't leave the window open because of the noise and rain) - no curtain on the bed - the luggage room is not free: this is the first time I have to pay after visiting 40 countries - the dorm feels a bit expensive for a dorm - I read later that they had bedbugs until at least a few months ago, I'm so glad I didn't have any, if I had read that earlier I would have chosen another place: so read carefully Booking and Google reviews to make sure the problem is solved. - not the hostel's fault, but my room was occupied by a guy who seemed to live here long-term and was always present, or noisy, or eating in his bed. And another guy was always coming back to the room in the middle of the night.

Great location, great staff. Facilities are clean, new and well equiped. Found no issues with bed bugs during our stay, despite the reviews on Google.

They have bedbugs. Try to avoid this place.

Propreté : BED BUGS -> j’ai voyagé sur tous les continents, ça ne m’est jamais arrivé de quitter un hébergement avec quinze piqûres de punaises de lit… Bruit : chambre très mal isolée, notamment vis-à-vis de l’avenue sur laquelle donne les fenêtres qui est très passante (voitures, tramway,…) Vétusté : climatisation défaillante, porte de douche cassée, casier qui ne ferment pas

I was beaten by bugs on the first night of staying and another person in the same room 222 also complained because of the bed bugs !!! At reception they refused to change me the room , they convinced me that I will get my refund without any problem after one week they sent me an email asking me some proofs and photo I was shocked because they already say my inflammation and the cleaner lady told me to change the room

Suspicion de punaise de lit dans la chambre, mais probablement fausse alerte, car j'ai passé 3 nuits sans rien avoir.

They had smaller issue with bed bugs, so I had to check the bed and space around it every night to make sure I had none. However, they did do the clean up of each room if there were no guests in it to make sure they remove any bed bugs.

Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs! Bed Bugs!

Pour le dire simplement il y a des punaises de lit dans l'hôtel le personnel est au courant mais ne propose que un changement de lit dans la même chambre. Et j'ai dû écouter mon séjour après 4 nuits d'enfer et des centaines de piqûres. Aucun dédommagement sans condition du silence n'est proposé.

BEDBUGS!! I stayed there for 2 weeks, and the bedbugs started appearing on the 3rd day. I’ve never dealt with bedbugs in my life, so at first, I thought they were mosquito bites. But as the days went on, I stopped sleeping altogether, and my arms, back, and neck were completely covered in bites. When I complained, the professional solution they offered me was: “leave the place.” I explained that I had already paid for the accommodation, had been sleepless for a week, and that the city was fully booked. The manager, whose name was Deborah, provided terrible service, even going so far as to accuse me of bringing the bedbugs, despite the fact that the bugs were visibly coming out of the walls 🤦‍♂️. I kept telling her, “You’re not listening to me,” but she seemed either high or stuck in some ridiculous script. Anyway, I’ll be leaving my pictures and videos on Booking and Google Reviews. Another guest, a woman from Argentina, had to see a doctor because of this situation. Luckily, that wasn’t my case since I started taking antihistamines and using ointments. (And guess what? They didn’t even offer to reimburse me for that.) I hope this helps to improve the situation and, most importantly, warns others to stay as far away from this place as possible. — CIMICI DA LETTO!! Ho soggiornato lì per 2 settimane e le cimici hanno iniziato a comparire al terzo giorno. Non avevo mai avuto esperienza con le cimici da letto in vita mia, quindi inizialmente pensavo fossero zanzare. Ma con il passare dei giorni ho smesso di dormire e le mie braccia, la schiena e il collo erano completamente pieni di morsi. Mi sono lamentato e la soluzione professionale che mi è stata offerta è stata: “andarsene”. Ho spiegato che avevo pagato per l’alloggio e che era già una settimana che non riuscivo a dormire, mentre la città era completamente piena.

Unfortunately, the bed where I was supposed to sleep was infested with bed bugs... and it wasn't the only one in the dormitory. The room was very clean and the bed sheets had been changed for sure. But there were still bugs visible on the wall. We let the staff know and thank god there was another room available where the upper beds were not infested.

Apparently, the cleanest hostel I've ever stayed in, but it had bedbugs... And this ruins any good experience, they should know already. As soon I realized what happened I asked to be moved to another room and I asked for a fee for laundry, which was given to me. But without knowing whether or not the other room was infected, I tried to move my check-in to the apartment I would be staying the next few months in Turin. I succeeded, but I couldn't get a refund for the last night… even though I had given them 4 days' notice. One day before leaving, I was told that I could have breakfast and then deduct that credit. During that week I paid for it twice. I was really disappointed with the chain. I won't be back and I won't recommend it.

I had the unfortunate experience of staying at this hostel for two nights, and I cannot recommend it. While the location and interior have great potential, my stay was overshadowed by a severe bedbug infestation. I left traumatized, covered in itchy red bites, and feeling mentally distressed. This place needs serious attention to pest control before it can be considered a safe or enjoyable option for travelers.

Leider gab es Probleme mit Bettwanzen. Wir konnten unser Zimmer wechseln, was nett war. Auch bekamen wir als Entschuldigung Frühstück. Dennoch sollte das Hostel dringend etwas gegen die Bettwanzen Plage machen.

The hostel itself was really nice and staff were lovely, but they have a bed bug problem here.

This is a fine, quiet hostel with clean rooms and facilities. BEDBUGS are a serious issue here. I woke up bitten after my first night, then found some in my bed. Unfortunately the staff did not seem surprised and simply gave me money to do my laundry and promised they would clean the room thoroughly in the morning. I should have read the reviews and seen that other people had similar experiences. Also, zero social atmosphere here. If you want to meet people this is not the place. Kind staff tho.

Niente, vorrei chiedere il rimborso, ma lo staff non risponde. Nella camera c'erano le cimici da letto (ne ho uccise 6), ora sono pieno di punture e gonfiori su tutto il corpo, oltre al fatto che non ho potuto dormire per le notti che sono stato lì, ciò ha condizionato negativamente la fiera lavorativa per la quale sono venuto a Torino.

Había CHINCHES, cimici, como se dice en italiano, esto anula las buenas cosas que tiene el albergue , me di cuenta a las 3 am, después de matar varias y con picaduras , bajo a recepción y la única solución que me dieron era cambiar de cama, yo quería cambiar de habitación pero no me daban esa opción, después entendí porque había dos habitaciones precintadas (que yo viera), es decir mínimo la mía y dos más por lo que pienso que tienen un problema. Puesto que son conocedores de este problema pienso que me deberían de haber cambiado de habitación como mínimo y no de cama que por cierto era la única que quedaba libre en mi habitación de 6 personas. En general albergue está bien pero no me ha gustado que no me cambiarán de habitación, es septiembre y el albergue es muy grande. Situación muy desagradable para mí

Lamentablemente sufrí picaduras de chinches. La única solución que me ofrecieron fue cambiarme de cama en la misma habitación y en esa nueva cama volvieron a picarme esa misma noche. La única alternativa fue dormir en el lobby del hostel. El personal nocturno fue atento y empatizó, sin embargo no lograron darme una alternativa certera que me permitiese pasar una buena noche. Considero que un hostel de esta categoría debería tener un protocolo que esté a la altura en un caso de urgencia como estos…

There’s a bed bug situation going on in this hostel, in several rooms and they are aware of it and they barely take any action to solve it. They blame travelers instead and say this can happen. They spray something and close the room for 3 days which we all know doesn’t help. You are offered free laundry and a refund but we had to stay in the same room which was a nightmare. And that doesn’t pay for all the damage it causes our luggage. Fellow travelers, ALWAYS mention bed bugs either here or to people in the hostel/same room. This hostel will end up having to close several rooms and take real action one day as it will have infested in more rooms. Also very cold in the rooms, had to complain every night and they still didn’t change the temperature. Sad situation because the hostel is really nice otherwise and very clean.

Just stayed one night in a private room with a friend. We found a bedbug and told the receptionist and we got to switch room. So that was good. Not a topical hostel, the vibe isn’t just there

Na een verblijf van 2 dagen heb ik een paar uur na vertrek te maken gekregen met bultjes van bedbugs over mijn gehele benen. Zeer teleurstellend. & heel beperkt diner-menu met main dishes in augustus in het restaurant. Een veggieburger was letterlijk een paar kidneybonen... En dat voor €5

Que tenía chinches de cama, pero ni bien hice el reclamo me cambiaron de habitación.

Camas llenas de chinches

Cimici da letto in tutta la camera

Bed bugs and the hostel did nothing about it. The girl in the bunk above me told me in the morning I was checking out that she had found bedbugs and told the hostel. She had spent all night doing her own laundry. I then asked the hostel staff and they just said yeah it happens, we have lots of travelers. As soon as they were aware they should have notified everyone in that room, found alternative beds, provided laundry facilities and thoroughly cleaned the room. Instead they did nothing.

La peor experiencia en años. Llegué al hostel y me entero que el cuarto era para 16 personas (cuando esto NO estaba detallado en la descripción de las condiciones del cuarto). Quise pagar extra para cambiar de cuarto y no era posible. El hostel está infestado de chinches de cama. Mi estadía fue de 2 noches y me cambiaron dos veces de habitacion al reportarlo, ambas contaminadas y una peor que la otra. Terminé con 96 picaduras y una reacción alérgica terrible y me traje los bichos en la mochila.

Something was biting me in the bed I stayed in. The staff were friendly and changed my room and gave me coins to wash my things in case they'd been contaminated, but they did not offer a refund. I lost a day going to the pharmacy and then the doctors because one of the bites was on my eyelid and became very swollen. I understand that they cannot help it if there are sometimes infestations of bedbugs or other insects that are introduced by other guests, but I still think my stay should have at least been refunded considering the circumstances. Overall though, the hostel was very clean and the facilities were good. It is quite a commercial place and the architecture is interesting but it lacks warmth and they charge for everything e.g. it cost 5 euros just to leave a small bag with them for a few hours after I checked out. Maybe this is normal in Italy... I don't know.

Not the best stay. Didn’t get good sleep because AC was off even though it was supposedly on. Also, there were bedbugs in my bed.

CRAWLING with bedbugs at the moment. Saw MANY bedbugs in my bed, but, fully understanding that these things happen in hostels, I wasn’t going to write a bad review or anything UNTIL they moved me to a new room on a new floor and within 10 minutes i found ANOTHER bedbug (I have video evidence). Before staying here ask them what specific actions they have taken to address this literal infestation lol.

Bedbugs, a lot of bedbugs. A bit suspicious how they have such a high rating here, with so many comments on bedbugs - it definitely got me fooled and I didnt make a closer check. Mistake, as getting rid of the bedbugs from your suitcase is a lot of trouble and expensive!

Bedbugs

Punaises de lit

Infesté de punaises de lit. Quand j'ai averti l'accueil que j'avais vu et senti des punaises de lit, ils m'ont directement proposé de changer de lit mais dans la même chambre. Cela ne m'a pas empêché de voir de nouvelles punaises de lit les nuits suivantes. Ils ont l'air de mettre en place un système d'éradication des punaises de lit mais je ne suis pas sûre que cela soit réellement efficace ...

Hay chinches! Una noche me desperté por la picazón y pensaba que eran mosquitos. Al otro día me di cuenta que era otra cosa, picaduras grandes y rojas por todo el cuerpo. No limpian bien, no desinfectan porque el hostel está siempre ocupado. No es el primer comentario que leo como el mío. No lo recomiendo por esto y por la frialdad del personal.

Nous avons malheureusement rencontré un grave problème lors de notre séjour, malgré avoir payé 1400€ ! Notre chambre était infestée de punaises de lit, ce qui était extrêmement désagréable. Lorsque nous avons contacté le personnel, leur réponse a été choquante. Ils ont osé insinuer que le problème venait de nous, les voyageurs en provenance de France, ce qui nous a profondément offensés. Malgré nos demandes répétées pour changer de chambre, nos préoccupations ont été ignorées. Nous avons été contraints de dormir sur des matelas posés au sol, car même le bois était infesté d’insectes. De plus, nous avons été contactés à plusieurs reprises pour enlever les matelas, alors que c’étaient eux-mêmes qui nous les avaient donnés. Nous étions complètement désemparés face à cette situation. De plus, deux personnes parmi nous ont des traces de piqûres de punaises sur le visage et le corps. Les femmes de ménage ont minimisé la situation en nous disant que c’était normal, ce qui est totalement inacceptable. Malgré notre colère et l’évidence de la présence de punaises dans tout l’hôtel, aucun geste commercial n’a été proposé. Nous exigeons un remboursement complet de notre séjour. Nous sommes profondément déçus par cette expérience et nous espérons que des mesures seront prises pour éviter que d’autres clients ne subissent le même traitement… je précise que nous étions un groupe de 12 personnes…. Mécontentes….ci-joint la photo de la chambres avec solution de secour où nous avons du tout mettre en pagaille en bas … quitter les chambres du hauts… et tout mettre parterre… même nos valise … pour ne pas avoir d’insecte à l’intérieur…

This hostel is more like a hotel but cheaper. I had bed bugs in my bunk, and the staff dream cleaned my room and my stuff that was out, and offered me a free breakfast and to change room. I decided I didn’t want to stay after having bed bugs, so the hostel refunded me the 2 nights I didn’t use. Not good to have bed bugs but they dealt with it quickly and professionally. Not much atmosphere though if you want to meet other people.

PUNAISES DE LIT ! BED BUGS ! I've had Bite ! Attention il y a des punaises de lit ! J'ai été piquée à plusieurs reprises depuis mon arrivée ! Chambre 204, lit D ! Room 204, Bed D ! FUYEZ !!

Tout était parfait jusqu’à la première nuit où nous avons été attaqués par les punaises de lit

there are some bed bugs in this hotel, so I cannot sleep well. staff did not help me moreover they mede me change my sheets by myself. he denied to change the sheets.

THERE WERE BED BUGS!!!!!!! HAVE BITES ALL OVER ME AND SAW THE BUGS WHEN I LIFTED THE MATRESS UP!!!

Got bed bugs!

The interesting facilities and energetic entertainment was completely overshadowed by the rudeness of staff and management. My friend’s bed was covered in bed bugs and asked to change rooms which we were told “no”. We asked for our money back so we could find somewhere else which we were told “no”. We had to fight for new sheets and were only given one bed sheet. When asking for our money back, the management refused because we decided to stay, her knowing we had no other option. Disgusted.

okay.. it is kind of difficult for me. Because at the beginning U really loved the hostel. Kitchen, laundry, huge rooms, clean bathrooms, everything was fine. But BED BUGS ALARM. I am pretty sure they will fix thus problem and it was just my bed but please watch out. Staff was soo nice!!

Found bedbugs as soon as I arrived and the staff changed me to a different room without telling the other guests.

Stay AWAY. GROSS. BED BUGS. This was the worst stay I have ever had at a hostel. I now have bed bug bites ALL over my body. I requested a linen change 3X over the course of 2 days and NEVER got one. I also requested a new towel and never received one!! I would like a refund for this stay ASAP.

the hostels aesthetics are really cool, the bathrooms are clean but my bed had bedbugs. The bites started to show after a few days. I haven't had to deal with bed bugs since staying in a 3 dollar hostel in Thailand. so I highly suggest that anyone staying here gets their phone light out and checks for bedbugs in their beds to avoid this issue. Because of the bed bugs I would recommend staying here but really really check your bed and bedding.

The hostel is very well located and very pleasant with a shared kitchen and washing machine, a room of 4 where we each had our own space with a private bathroom. Nevertheless we needed to change rooms at 3am as there were bed bugs. When we told the staff, nobody seemed surprised. We asked for compensation, the answer was: you get your money back if you leave. It was 3am... We finally got breakfast, at least. A mixed weekend then.