Bed bug reports for Coco Live Suites — HostelPunk

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Coco Live Suites

Playa del Carmen · Mexico

Coco Live Suites

Punk Score
60% MEH
High confidence 1,368 reviews
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Booking.com ≈$25 Direct booking price for 2026-11-25, checked 2 days ago HW prices from 5 days ago
Bed bug reports Showing 1 report · 1 in the last 12 months
  1. Guest report Booking.com

    The front desk staff. They were all amazing and kind and even before I arrived, they were very responsive and accommodating. I wanted to make a special shoutout to one of the girls but I forgot her name sorry! I believe it starts with letter K… you’re an angel! Thank you so much! Anyway, building is secure and there’s someone 24/7. Room is super spacious, bed was comfy and for the most part room was clean. The shower was very strong, I was worried about this from some reviews but I had no issues with mine. Housekeeping is not daily but you can request whenever you need room refresh. A/C and ceiling fan worked perfectly and I like that they have a full size mirror! Oh and blackout blinds! It was generally clean but I kept noticing sheets were always stained and white towels provided were almost yellow. I never used them but I think those should no longer be provided for guests. Then I started noticing bites on my leg then hips.. so I had a feeling there might be bed bugs because this is only the second time I’ve experienced this. Front desk was very alert and checked it right away. I was about to leave in a few days so I didn’t want to change rooms though I was worried about my clothes so I had to wash all of them before packing and I moved my luggage away from the bed. Then housekeeping came to check and change sheets but she kept removing whatever she was finding on the sheets and mattress to the floor and kept telling me there’s nothing. She couldn’t have been more dismissive lol! There was only one housekeeper who was nice but the other lady who cleaned my room the very few times I asked and checked the bed made me feel uncomfortable, like I was bothering her. Another thing I didn’t like is they were very very loud outside and you could hear everything, woke me up almost every day. And they also knock like the police, too loud lol! I got woken up one time so someone from the internet/cable company can check the modem in my room. I literally just woke up and a stranger was in my room looking at the modem for about 25mins. I don’t think that should’ve happened? Lol. Anyway, no elevators but I didn’t mind this plus I requested to be on ground level anyway. It also says here there’s a gym but there is none so just be aware of that too.

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Facilities

🏊 Swimming Pool 🍳 COOKER 👕 Laundry ☕ Café
Other facilities (9)
Luggage Storage 24 Hour Reception Concierge Internet Access Wi-Fi Hot Showers Air Conditioning Ceiling Fan Free WiFi