Hostal Brisa Marina

We stayed two nights and were bitten all over our bodies!!! After the first night, we noticed multiple bites at lunch but did not immediately realize they were from bed bugs. The second night, when we returned late, I saw three bed bugs crawling on our bedsheet around 1am, just before going to sleep. We also found others on the wall, behind the fabric headboard, and several hiding under the mattress. They clearly come out at night to eat your blood! Our room was a double one. The bed bugs looked exactly like the ones in the photos we are sharing: yellowish head and reddish body, clearly identifiable. There were other small insects in the room, but the ones that bit us were definitely bed bugs. We reported it immediately. The receptionist refused to come and inspect the room, even though the bed bugs were clearly visible at that moment, and simply moved us to another room. It was like he is used to that and prefer to ignore! The next day, we requested compensation and showed all the bites covering our bodies. It was not completely accepted. We were told it was “another insect”. But during the daytime bed bugs are no longer visible, they are just from 1/2pm when they go out to eat your blood! Because of this situation, they decided that we were no longer entitled to the transportation to Huacachina and told us we had to arrange it ourselves! This is not professional at all. Why not simply acknowledge the issue and resolve the situation amicably? We understand that incidents can happen, but there was a significant lack of honesty, which is truly disappointing. What is most disappointing is that our stay was removed from Booking, claiming we had never checked in!! Preventing us from posting a review there. That is extremely dishonest. If they do that for every bad reviews its normal that the have a graduation of 8, but its false 😱 Thank you booking for restablishing the truth now.