Casa Oro

Myself and a friend booked this hostel for 5 nights based on some good reviews and nice pictures we'd seen of the dorm rooms. When we arrived at the hostel we were initially very happy with our choice but sadly after two nights here we realised that the hostel is infested with bed bugs. My friend woke up in the morning with bites all over her legs, her face and ear. We've had bed bugs before in our own flat at home and we know the signs. Along with several bites the sheets had dark blood stains on them. Not only our beds but many others in the 3 dorms rooms we checked. When explaining this to a member of staff she was initially very apologetic but insisted we could stay in another room. We were shown two private rooms and found actual baby bed bugs in each. The staff told us it was not bed bugs but we refused to take any of the rooms because we know it was. We were told we could only get back 50% of our money back for the additional nights we had book. Only through repeatedly insisting for our money back were we refunded the full price. While we were waiting for our money we spoke to two other girls, one of whom had bites all over her body as well. Do not stay here. They are doing nothing to tackle the problem. We had high hopes for this place and sadly it completely disappointed.

It seems like a very accommodating hostel until you realize you are covered in bed bug bites due to their infested beds. This is too bad because bed bugs are very difficult to get rid of and travel easily (you can take them home with you).