Hostel Trastevere

Stayed here for 5 nights. Staff were helpful and kind. Here is the bad part 1. You need to bring your own lock for the lockers, otherwise its just open so i couldn't safely store my belongings anywhere. 2. I got bit all over my body by bed bugs Every Single NIGHT. 3. Windows are sealed shut and there was just one air conditioner which definitely didn't help the smell. 4. Restrooms were just a mess. No trash can, No soap, i couldn't even fully close the door. 5. People staying here definitely aren't the cleanest. Socks on the window handles, piles of dirty, smelly clothing in the corners of the room. Also important to mention, my room looked nothing like the first few pictures.

To be honest, I wouldn’t recommend going there. While the staff is nice, the room itself is dirty and not really guestfriendly: only two power sockets for 5 people, no curtains, no handsoaps, renting a towels costs 5€💀,moldy shower and loud construction starting at 7:30 am. I saw two BEDBUGS in my bed in the night. There were blood stains on the bed as well.

this place was extremely dissapointing, I have stayed in 15 hostels this year across the world and this is the worst. Multiple of my friends woke up with bites all over them, not mosquito bites (upon reading other reviews, you have admitted there are insects in the bedding? even if it’s not bed bugs this is still disgusting), we didn’t have enough towels or blankets for the people staying in the room, even when we asked for them AT THE RECEPTION…staff told me the towels were not accessible? the showers flooded the whole bathroom, our bathroom flooded with sewage water so disgusting. no locks on individual toilet stalls or showers, one morning a stranger was in the bathroom and locked me out so I couldn’t use the facilities! in another scenario a key was taken out of the bathroom which prevented ANYONE from locking the bathroom including showers and toilet stalls because there are no individual locks. soap was provided for 1 day but dissapeared, assuming another person from a different room had taken it and it was never replaced. anyone could just walk straight in off the street and use the bathroom, no security. looking at all these reviews seems like you guys don’t know how to take constructive criticism, and these are quite immature and unprofessional responses.

Clean rooms (no bed bugs so no need to worry), sympathetic and nice staff.

Virkelig ringe oplevelse, som jeg ikke ønsker for nogen andre. Alt var galt, først og fremmest var morgenmad horribel. Dernæst var alt galt på værelserne, afløbene var stoppet op til flere gang. Der var myrer og BED BUGS, derudover fandt vi mad bag sengene. De "redte" sengene, men de byttede faktisk bare rundt på lagener og nogle gang redte de kun halvdelen af sengene på et værelse. Det var også meningen at de skulle udskifte Håndklæder, det gjorde de næsten ikke. Så man skulle selv gå op i receptionen og spørge efter nye. De tjekkede heller ikke toiletpapir, det skulle vi også selv op og spørger efter flere gange. Hvis jeg kunne give 0 stjerner, havde det her været stedet.

I don’t recommend this hostel. Me and my friend were there in August. We were bitten by bedbugs so we checked out and went to the other place. Even if the staff gave us the money for the laundry and we got the whole refund, they still didn’t think it’s something bad in their behavior. The bedbugs can be transmitted to other places very easily, but hostel wanted us to stay silent about the situation when they gave us the refund.

We were on a school trip and had booked this hotel. However we didn't know what to expect because the reviews were mixed. As soon as we got to the room we did a bed bug check and found one alive between the sheets. Also the sheets had holes and the room looked dirty. We didn't stay there and the staff were not surprised at all about the bugs. Also the way the hotel answers to these reviews is really unprofessional and rude. They accuse people that they have never been at the hotel and the hotel didn't have to do that if everything was okay. We had a terrible 15 minutes at the hotel and we will never come back.

TL;DR: You do you, but I'd rather not. The rooms in this hostel are highly unhygienic, the existing furniture and utensils (of which there weren't much) mostly dysfunctional or fully broken. The service is basic with a few exceptions, although there is always something lacking. In total, the negative aspects definitely outweigh the positive ones. I would not recommend booking a stay in this hostel. CONS: - BED BUGS - as the hotel was able to take quick action, I assume it is not a rare phenomenon - other very small, unidentifiable bugs in two beds - unidentifiable dead bug underneath the mattress - dirty, sticky ground with mysterious stains, small pieces of trash, and a cigarette butt - dirty towels and bedsheets with more mysterious, yellow spots - bedsheets, towels, and chairs are lacking - mold, mostly in the shower cabin, but also above the beds - drainage problem caused a not-so-pleasant rotten-egg-like smell across all rooms on the upper floor - shades are not functioning - tapestry is peeling off - bidet is leaking - unreliable Wifi - (almost) no warm water - no cleaning staff activities for our whole week of stay - despite there being 4+ people in a room, you only get one key; there is an option to place the keys in a bowl at the reception, but nobody supervises them - mostly unbalanced breakfast options - the hostel orders pastries for breakfast from another place, so the service doesn't know anything about the ingredients - the utensils in the communal kitchen are dirty PROS: - there are rooms with a shower, a toilet, and a balcony - the rooms are quite spacious - there is a communal kitchen - there is breakfast - there is a water dispenser - there are comfortable couches in the entrance - there is a downstairs lobby with table tennis, a foosball table and a couch - the location is pretty central - friendly, helpful staff - quick action regarding the bed bugs - high flexibility for planning, i.e., when providing the keys for the luggage room Conclusion: Trust Evere? More like Trust Nevere - at least not in terms of hygiene.

There were many bedbugs in the bed, they bit me, they offer solutions, but the damage is done, I wasn't the only one that found out there were bedbugs on his bed... It's a shame, because it's a good hostel but this is a really important problem, they said they would fumigate before giving the room to any other guests, but the woman who cleaned put new sheets in front of me immediately after taking mines...

TLDR: The hostel had bedbugs when i was there. I would not recommend Hostel Trastevere. There are other much better hostels in good parts of Rome. When I arrived it took about 10 minutes for someone to come and check me in, it seemed like the staff were just sitting around talking and on their phones ignoring me before one of them came to check me in. They also asked for a deposit in cash for the key and couldn't take card which is odd. However the lobby/reception area was nicely decorated and furnished, with a kitchen too. My room was in the seperate building which was unexpected but I didn't mind. The only problem was that i felt unsafe because the door to this building was never locked and the building did not have staff or security in it. The room was pretty standard however it was annoying not to have a blanket or a towel. Especially in the night because I got cold. They didn't tell me that you could hire a towel but i found out later you can from someone else. There is no soap or paper towels in the bathrooms, not even to wash your hands which i find disgusting. I just used my own but most other hostels include this so it was disappointing. There were not enough lockers, so only 4 in a 6 person room. The locks for the showers didn't work in my bathroom and the lock for the room was not automatic like every other hostel i have stayed in. I heard people complaining about thieves jumping the fence in the alleyway and stealing things from their rooms on the bottom floor of the building but i didn't experience this myself. The worst part and mostly the reason for my bad review is because on the second day i was there i woke up with bites and found bedbugs in my bed. The receptionist did not even apologise. Also, it's a bit weird that some of their signs and their websites say hostel trust ever and the name is Trastevere? The location was out of the way but close to a bus stop.

There were bedbugs in the room I stayed in. I wanted to change my room because I was bitten too much. The receptionist said that this situation was normal in hotels and they changed my room and took me to another room with bedbugs again. i would never stay again and i would not recommend it to anyone!

Bed bugs

BEWARE OF BED BUGS!! I had the worst night of my life. The room was swarming with bed bugs. It could have been forgiven if the staff were nice and helpful after I told them, but they told me not to tell anyone and got annoyed when I told the other girls who were in the room with me (which was actually in their favor as these girls were supposed to move to another room which would infect the whole hostel if they didn’t know they need to purify their luggage). They didn’t offer me a refund and I actually needed to argue with the receptionist for half an hour before he gave me a refund!! They offered me to use their washing machine but didn’t offer a solution for my luggage bags. When I asked for bin bags to put in the sun they asked me to move it in a very rude and unpleasant way. Not to mention my body is full of bites. Honestly the way they handled it was unbelievable. If they were kinder and helpful my review would not be so bad.

The hostel it’s well located in the Trastevere Area. Pretty close to Trastevere Station as well. The building it’s ok, nice decoration, decent rooms for a hostel with nice beds and lockers. Also the guys in reception are nice and friendly. BUT! ITS FULL OF BED BUGS. LIKE A SUPER BIG ISSUE. I’ve seen so many the first night and they changed me to other room to clean it. Then the made me to come back and apparently they’ve changed the mattresses but they were still there. I have bites all over my body all my clothes were contaminated including my backpack bumbag and literally everything that touch the bed and floor. I’ve stayed in many hostel all over the world and this never happened to me. I had to put all my belongings to wash and dry in high heat and I bought some bites cream for the itching spending around 50 euros. I don’t know if I got rid of the problem already. But hopefully are not in my stuff anymore. Worst experience ever. The hostel could be really amazing, but it’s infested and they know it. Absolutely not recommendable.

They have a big problem with bedbugs, I NEVER recommend this hostel, I spent two nights and they were the worst nights of my life, I was bitten by bedbugs all over my body, I woke up itching and couldn't sleep, don't stay in this place. DON'T WASTE YOUR MONEY ON THEM. I had to call the receptionist at 4 am to change the mattress, and the bed sheets, when we woke up we found more, they don't know what hygiene is:

the hotel’s decor is ok, but there were bedbugs which cost a lot to get rid of at home after leaving

WORST EXPERIENCE EVER! Dirt and stench everywhere, especially in the rooms and in the luggage room. The hairdryer appeared broken and the bedding was both stained and unclothed - disgusting. Worst of all, both my friends and I were bitten by bedbugs in the hotel. We are currently struggling with wounds and pain - unfortunately, we are forced to have a professional extermination of our homes, which entails additional costs. The hotel does not reply to emails with complaints. If I do not receive a refund for my stay, I will insert photos of my wounds. I have suffered damage to my health at this hotel. Take care! Stay away from this place, otherwise your trip may turn into a nightmare just like ours did.

DO NOT STAY HERE! Had the absolute worst experience EVER at this hostel. Dirty, things broken all throughout the room, and just absolutely horrifying. Hostel staff was found going through our belongings, bed bugs were found in our beds, and water damage on the doors was leading to mold. The only lockers provided were in the hallway, not in our rooms, which we had to use a lock provided by the hostel. Staff were in and out of our room all day with bullsh*t excuses as to why they had to come in once they realized there was someone inside the room. The ground was covered in a thick layer of dirt (picture provided is AFTER a girl in my group showered and walked on the floor), the outlet near the sink was half hanging open, the shower didn't have proper drainage so it flooded the bathroom into the room (see pictures for water damage), and the curtains were hung up with binder clips. Staff was shady, rooms were disgusting, and I felt truly unsafe in this hostel. Please, please, please go somewhere else to stay because you should NEVER trust this hostel, as the name suggests.

The first day we arrived at the place, everything seemed fine right until we got our keys and entered the room. - There was a lack of cleaning. - Our floor was dirty and the water in the showers couldn't drain properly. Our mirror was broken. -The wifi didn't work outside of the lobby. - Some complete strangers entered our room at night. That means they had access to keys to our room without our knowledge. - No emergency exit from the rooms. - One elevator connecting the floors. For emergency stairs we had to go to the next building. And worst of all, many of our travel companions got serious cases with bedbug bites. Would not recommend.

We arrived and my bed was wet from the air condition dripping down on it. We asked for a solution and they gave me a new mattress on the floor - so I slept on the floor for 5 days. We asked for soap and toilet paper for days and nothing happened. The other girls we were with also had no fire exit in their room in case of an emergency. Now that we’re back home, the majority of us have bed bug bites from the beds. Terrible place

I don’t recommend to go there! Rooms are dirty and not cleaned at all! The bed sheets have stains, the beds are super hard and you can’t sleep on them at all! Also the beds had BEDBUGS! There is mold on the walls. The bathroom wasn’t cleaned either, and the shower drains don’t drain! (NB! I don’t come from Paris, and I’ve never been in Paris) (stayed 29/9-3/10/2023)

DON'T GO TO THAT HOSTEL Stayed for 3 nights. Thought it was a nice place in the beginning : clean rooms, great ambiance, well at first. But on the second day, one of my roomates left, and my bed was cleaned instead of hers, because the cleaning lady thought I was the one leaving. Some make up and my ear plugs were beside my bed, for a total worth 50 euros, and I couldn't find neither of these anymore after the cleaning of my bed. I asked the reception about it, said they were going to look for it. The third and last day, I asked them about it, and, long story short, the man who answered me (the bald one, who doesn't speak a word of English, kind of sad and strange for someone who works in a hostel.....) said it was not their fault and that we had lockers (there are absolutely no lockers in the room). I tried to find a solution, asking him what should we do, since my stuff disappeared the morning my bed was cleaned, and he declined any responsibility, I was just speaking to a wall in the end. Wish I had spoken to the other lady, less short tempered, more customer friendly and way more considerate. As you can see in most of the bad comments, it's not the first time things are stolen, and the owner declines any responsibility. On top of that he blames the client, and makes excuses for matters that can't be excused and should normally be carried on a much more professional way. Left a bitter taste for what was supposed to be a great experience. UPDATE: my roommates and I discovered bedbugs under our mattresses, I got bitten all over my legs. We told the receptionist (still the bald one), he didn't move a finger and seemed so un bothered, saying the cleaning lady were going to clean it in the morning, which is not at all the solution for bedbugs....

WORST HOSTEL EVER. Don’t stay here. Someone in our group had over $140 stolen out of her bag by the staff. We were here with a tour group, and most rooms had food or money stolen out of them. The rooms are dirty, and there was trash in them upon checkin. Our A/C clearly had mold growing under it (it was pink and leaking all down the wall) and everyone in our room suddenly developed terrible respiratory symptoms that got better once we left the room. We had coughs, sore throats, mucus, and headaches. The staff would come into our room without permission (we caught them while we were in the room one day). This is not a safe hostel. Other reviews complained about bed bugs, so we had to pull apart everything to check for them. Sheets were stained and mattresses had dirt and food all over them. My roommate even found glass in her bed. We would have immediately left if we could, but our tour group didn’t let us and we didn’t have the means to find our own accommodations last-minute. When we told the staff about our concerns, they brushed all of them off and got mad at us for complaining. They refused to let us change rooms even though ours was clearly unsafe and dirty. The manager will probably respond to this review saying I’m a liar, as he has with all the other honest negative reviews on the internet. Let me tell you, all of the negative reviews are completely accurate. This place should be shut down. Save yourself and never come here.

I truly do not understand how this has so many positive reviews. The basement rooms are absolutely disgusting. Dirty towels left by previous guests on the floor as well as dirty sheets used to make the beds. Told management and it was just brushed off. Bathrooms and some bedrooms do not lock, and showers are see through, so 2 people cannot use the bathroom at the same time. Multiple bugs found within the room (potentially bed bugs). The area is sketchy at night, and it is a 25 minute walk into Trastevere. Save your money and stay literally anywhere else.

I'm traveling with a group and room #103 was infested with bed bugs. When they asked for assistance the front desk employees were rude and dismissive. Tokens for the washer AND dryer had to be asked for MULTIPLE times after being refused. On top of that £100, a handbag, sunglasses, and a jacket we're stolen by the cleaning staff. There is no accountability at this business. Completely unacceptable.

Terrible hostel do not stay here. Bed bugs in the rooms (room 204), construction going on outside that starts at 7am and shakes the entire building, towels cost 3 euro and we were not even given a key to our room on arrival to the hostel.

bed bugs in the beds, i woke up and noticed some blood on the sheets but just prayed it was some old stain that didnt come out in the wash. Noticied some small bumps / bites on my arms when leaving and the morning after I am covered in bed bugs, not worth the stay the bed had bed bugs in it and construction that started at 7am and shook the entire room

Bed bugs in room 11 (I HAVE PHOTO PROOF). But there’s more: overall a really upsetting, nightmarish experience. Would give zero stars if I could. Originally booked for four nights but only stayed one. We were supposed to have a private room for 2 but fairly rude and unwelcoming staff 1) accosted us for booking through Priceline because they could not guarantee the details of our booking [so why even offer booking thru Priceline?] and 2) put us in a quad with two men (we are young women, thats simply not okay). And of course at about 5am, a big fat bed bug crawled across our bed. Still fighting for a refund. Really, really upsetting experience that was extremely traumatizing. Straight up ruinied my time in Rome. Had to spend hundreds of dollars for a hotel last min. Honestly never going to stay at a hostel ever again after this. If you are looking for a sign not to stay here, this is it. Did not feel safe.