JO&JOE Paris - Gentilly

tinha uma infestação de percevejos na minha cama, banheiros muito sujos e não desce a agua do ralo era um quarto feminino mais colocaram um homem pra dormir la uma noite, achei extrema falta de respeito

Nos hospedamos a principios de septiembre del 2026 y mi hermanito menor de edad salió con picado de chinches le dejó muchas ronchas

Either the black leather mattresses show more dirt or they are never cleaned because my bed was covered in dead skin, hair and dust. I'm very concerned that I may have taken bed bugs home because it did not seem like anyone was checking those mattresses or cleaning them at all. The staff was friendly, the bathrooms were fine and the location was accessible to get into paris with Cité Universitaire, but the gross mattress really negatively impacted my stay and I'm worried about an infestation.

we got bed bugs

Wo soll ich überhaupt anfangen? Bei den Bettwanzen, dem fehlenden Licht, der nicht schließbaren Duschtür, dem Schimmel oder Fenster die sich nicht öffnen lassen und eine kaum funktionierende Lüftung? Insgesamt ein grauenhafter Aufenthalt. Die Bettwanzen Bisse und Spuren waren das I-Tüpfelchen. Nie wieder!! Ich würde jedem davon abraten, dieses Hostel zu besuchen!

L'emplacement, le personnel propreté et punaises de lit dans la chambre. Les éclairages dans la chambre.

nothing like it was horrible experience . bed bugs on beds . they send me email they will refund my full money but they did only half money . i email them to refund full money as you told me you will refund full . but they didn’t email me back orr spoil all my trip . as my kids get bed bugs bites . we couldn’t enjoy our trip and after we come home they were itching for one week . i don’t want to post it this but you force me to do . u guys spoiled my all trip .

Bed bugs !!!! WC not very clean …

环境氛围不错 有bed bug ，而且被咬了好多包

J’ai passé une nuit très difficile à cause de la présence de punaises de lit dans ma chambre. Je me suis réveillée vers 4h du matin à cause de cela et je n’ai pratiquement pas dormi. On m’a changé de chambre, mais j’ai malheureusement constaté le même problème dans la deuxième chambre.

If you don’t want to be eaten alive by BEDBUGS, do not stay at this hostel! It was a nightmare. DO NOT BOOK IT!

Would not recommend this hostel, rooms are dirty and supposedly have bed bugs, reviews consistently say aircon doesn’t work (mine didn’t work either) not a safe part of town. Staff unhelpful and a bit rude. Kitchen was very gross and the day I left I found both fridges hot with a horrible smell coming from them! No good👍

El hostel parece estar bien en internet, pero la realidad es otra. Salvo 3 empleados, el resto fue desagradable sobre todo Adelie Metayer. Encontramos chinches y una compañera de la habitación y yo teníamos picaduras. Nos cambiaron de habitación y tuvimos que lavar toda la ropa, pero solo querían devolvernos una noche. Tras reclamar, conseguimos el reembolso de las 3 noches. Las zonas comunes están sucias y la cocina carece de utensilios básicos. Evitad este hostel.

genuinely one of the worst places i've ever stayed at LMFAO. i booked a "private room" with a shared bath and it was insufferably hot. i actually felt like i was suffocating in the room, plus i found a bedbug!!! i guess you get what you pay for, but the location is about 30-40 min from major attractions and there's mostly families and groups staying, so not much of a hostel feel. do not stay here in the summer, i got probably the worst sleep of my life

If you don’t want to be eaten alive by BEDBUGS, do not stay at this hostel! It was a nightmare. DO NOT BOOK IT!

The hostel was a good value originally and the location was alright, being right by a metro station and like an hour walk into Paris. However I encountered multiple issues upon my trip, first when I found that a man asleep in my bed and no free bed in my room, forcing me to have to move rooms at 1am, which the staff were extremely helpful to sort. Then in my new room, one of the beds, had multiple bed bugs in it. I wouldn’t stay here again, as no price is worth having bed bugs and losing my bed.

Pire expérience d’hébergement de notre voyage en famille. Chambre malpropre (déchets, mouchoirs souillés dans le lit) et punaises de lits. Sommes partis dès le lendemain.

Do not come here. First of all there are bedbugs, a LOT of bedbugs. The hostel is dirty AF, trash everywhere in the room, the kitchen was disgusting and very unequipped.. they only had like 2 cups for everyone and not a single knife that can actually cut something, only butter knives. In the room there were lights over the top bunk beds that can only be dimmed, not turned off, so I literally had to sleep with something covering my eyes all night.. oh and the AC didn't work (in a heatwave 🫠).

I only stayed one night and got badly bitten all over my body by bed bugs. Countless itchy bumps and allergic rashes appeared afterwards, forcing me to buy special anti-itch prescription cream locally for treatment. The hostel had obvious long-term hygiene problems with bed bugs. The management finally agreed to fully refund my room charge after I reported the issue.

I was eaten alive by bed bugs. I couldn’t sleep all night and had to change my room early in the morning. As compensation, the reception only allowed me a late check-out. The most surprising part is that they already knew about this problem.

Stayed in June and paid 45 euros a night. Bedbugs in my first room, changed to another one the 2nd day and got refund but still found another one in the second room, no refund for the 2nd day. Got offered some coins for a free washing machine at least... Had to throw out clothes after it that got destroyed in the washing machine. No working AC in the second and third room I got and not enough fans for everyone that had rooms with broken AC. Vibes were OK during the WC2026 at least.

I recently stayed at Jo and Joe in paris(Gentilly), worst accommodation experience of my life. The advertised air conditioning in the booking had given out before my arrival which made the rooms like an oven. I also woke up multiple mornings with bites and rashes over my body, then on the last night I caught a live bedbug before going to bed. Won’t be returning, save your money and sanity by booking elsewhere.

The vibes were great at the hostel with a positive atmosphere however, the cleanliness of the rooms needs to be taken more seriously ASAP. My whole body was absolutely covered in bed bugs after just one night at this hostel. This had a significant impact upon my travels as I was woken several times during the night to itchy and irritated bite marks. I also needed to seek treatment from a local pharmacy and all my clothing items are now contaminated.

A bit far from anything but it’s close to the train station. Private room is just some plywood out up between other people so you can still hear others snore and cough. The staff were not friendly nor not friendly. Just direct and straight to the point. The room is sweltering hot even if you turn the thermostat down and worst part is this is the only hostel I got bed bugs on from my whole time backpacking Europe.

Location was right near the train station Check in was meant to be at 3pm but the room wasn’t ready until 4pm and we were exhausted from travelling. There was no apology or compensation. When we got into the room I checked the beds and found bed bugs. We asked for a refund so we could stay somewhere else as they are very easily spread but they wouldn’t give us a refund and just gave us another room which had signs of bedbugs as well. Our room had aircon but it didn’t work and the room was an absolute hot box even on an 18 degree day. The shared kitchen was also a mess. Everyday we walked past there were dishes piled up in the sink with no one around and the counter was covered in sauce and stains. We have stayed in many low budget hostels and haven’t found anything worth complaining about but this was by far the worst customer service and facilities we’ve seen so far especially for over $60 AUD a night, would not recommend.

There were bed bugs and the staff was very rude and claimed that was not the case while we had literal videos showing it. After more than a month we finally got the money back.

The shared spaces of the hostel are quite nice and modern, there’s a garden and a small roof top. The staff is quite nice and friendly the private box that i booked was terrible- tiniest space you could imagine where i couldn’t even open my suitcase, no air, no ventilation, no shelves or cupboards, no ac, nothing. It was impossible to sleep at night with a closed door, so it had to stay open, which is something you shouldn’t have to do when you book a “private” cabin. Oh and calling it a cabin is an overstatement- it’s a private wooden box. But folks living in the shared rooms complained about bedbugs, (people from several different rooms). The beds are wooden, so i guess it’s an ongoing problem there:/

BED BUGS ! NO AC! No fan! OVERCHARGED PAIEMENT ! on m'a surfacturé, on ne m'a pas donné le type de chambre demandé et celle où l'on m'a mis était infestée de punaises de lit ! sur Trip advisors deja en 2024 des gens se plaignaient. l'hôtel sait qu'il est infesté et il ne font rien. ne répondent pas aux demandes de remboursement. jai déjà écrit à la mairie de Gentilly pour demander que les services d'hygiène viennent leur coller une fermeture administrative à ce taudis immonde

There were bedbugs in every bed in the room I booked, room 614. They only recomped our room for one night despite having bed bugs for both nights that we stayed. You MUST report the day that you find evidence of bed bugs to get your money back. I would never ever recommend this place. Multiple other people reported bedbugs as we checked out as well. DO NOT STAY HERE.

i wouldn’t come here again, the kitchen was a joke, filthy and almost no utensils, no stovetop, and boiling hot on the top floor. we booked the single bed cabins, and when we checked in i was given the key to a cabin that was already occupied, they had to change everything again which was apparently very difficult. some of the staff were very nice but others seemed upset that they had to talk to you at all. the rooms were so hot. overheard complaints of bedbugs from some girls on another floor…

房间有bed bug和卫生问题 酒店吹风机是通过押护照的方式借用的 整个酒店就两个吹风机 完全不够用 这边非常的不好 虽然平台有显示设施有空调 但是入住以后发现完全没有 住宿非常的痛苦 体验感非常的差 公共卫生间感觉我入住的这几天也完全没有打扫过，垃圾桶也没有清理过，从来没有见到过清洁工出现 预定信息显示我交111欧元 但是结账发现要交116欧元

Punaises de lit!!

L’emplacement Il y avaient des punaises de lits dans sur mes draps.

Just wanted to leave a review to let people know there was bed bugs! I work up with 20 bites :( the hostel staff was so nice and helpful about it though, changed my rooms immediately and gave me free laundry and towels and were super apologetic. Not the hostels fault but just wanted to warn others in case they were thinking of staying there right now!

The hotel was disappointing. There were bed bugs in the room, and it clearly did not get cleaned regularly. On top of that, the location was far away from everything, making it very inconvenient. I would not stay here again.

The cabin room concept and the position. You can easily get to the hostel by RER. Bed was uncomfortable and there were noises during night. The cabin gets really hot during night, I can't imagine how it could be during summer. No soundproofing, you hear everything of your roommates. Cabin was dirty as well as bathrooms. Fortunately, there weren't bed bugs.

I stayed in one of the capsules and got bitten by bed bugs. Pretty horrible experience.

Desd la primera noche tuvimos problemas con las chinches o bedbugs, y la respuesta de hostelworld fue aue ellos no podian hacer nada. Y la respuesta de el hostal fue hasta la segunda noche donde ya con pruebas fisicas se lo demostramos

The hostel looks good at first glance and even offers a decent breakfast. The staff were okay, not rude but not especially welcoming, which seems fairly typical in France. Unfortunately, the hygiene standards were extremely poor. The bathroom was full of mould, and one day there were even traces of blood. Under the mattress there was a buildup of dirt, hair, sticky residue, and pieces of paper. Moreover the curtain had a big mark of vomit. Luckily no bedbugs. Staff should do their job properly.

Der erste Eindruck war wirklich positiv: Der Empfang war sehr freundlich und der Eingangsbereich ist modern und offen gestaltet. Besonders die runde Bar schafft eine angenehme Atmosphäre, und auch der Kaffee war sehr gut – insgesamt ein gelungener Start. Zusätzlich gibt es im unteren Bereich einen sehr schönen Innenhof mit Bäumen, der eine ruhige und angenehme Atmosphäre bietet. Auch die Lage ist ein großer Pluspunkt: Das Hostel liegt nur etwa fünf Gehminuten von einer RER-Station entfernt, wodurch man schnell und unkompliziert in die Stadt gelangt. Wir reisen jedoch mit einer Gruppe von ca. 30 Schüler*innen, und bei der Unterbringung der Lehrkräfte kam dann die große Ernüchterung: Statt regulärer Zimmer wurden uns sogenannte „Capsules“ zugewiesen – kleine Holzkonstruktionen in einem Gemeinschaftsraum, die eher an Schuhkartons oder Hühnerkäfige erinnern als an eine zumutbare Unterkunft. Positiv hervorzuheben ist, dass sich das Hostel bemüht hat, eine Lösung zu finden. Da jedoch keine ausreichende Anzahl an Einzelzimmern verfügbar war, musste letztlich eine begleitende Lehrkraft in ein anderes Hotel ausquartiert werden. Die Zimmer der übrigen Gruppe (inklusive der Schüler*innen) sind grundsätzlich in Ordnung, allerdings gibt es ein großes Problem: Die Fenster lassen sich überhaupt nicht öffnen, und stattdessen läuft durchgehend eine Klimaanlage, die nur eingeschränkt regulierbar ist. Dadurch entsteht ein sehr unangenehmes Raumklima. Die ganze Nacht ohne frische Luft oder jeglichen Kontakt zur Außenwelt zu verbringen, ist äußerst beklemmend. Besonders kritisch ist jedoch, dass in einem Bett einer Schülerin Bettwanzen festgestellt wurden. Das ist ein hygienisches Problem, das in einer Unterkunft absolut nicht vorkommen sollte und den Gesamteindruck deutlich verschlechtert. Das Frühstück ist insgesamt in Ordnung, aber nichts Besonderes. Positiv überrascht hat allerdings der Automatenkaffee, der hier ungewöhnlich gut schmeckt. Insgesamt bleibt trotz einiger positiver Aspekte ein klar negativer Gesamteindruck, vor allem aufgrund der Unterbringungssituation und der hygienischen Mängel.

L’emplacement Les draps n’étaient pas propres et il y avait des punaises de lit

Les locaux Ce n’est pas ma première nuit dans cet auberge pour autant cette fois ci mes draps étaient sales et infestés de punaises de lit. Je n’ai passé qu’une nuit et je suis totalement recouverte de bouton. Comment les draps pouvaient être aussi sales (traces de rouge à lèvre ou autre..) Je suis extrêmement déçue et je n’y retournerai pas.

uma amiga minha foi picada por um percevejo. a limpeza é meio questionavel. o banheiro proporciona bastante provacidade, mas poderia ser mais limpo. fiquei em um quartquarto individual e achei meio sufocante, a ventilação poderia ser melhor. a equipe é muito boa, atencatenciosa r prestativa.

Adorei o hostel. Muito bem localizado, já que tem uma estação de metro do lado. Atendentes bem prestativos. Eu daria nota 10 na minha estadia se não tivesse acha um percevejo na minha cama, que me deixou com muitas picadas, fazendo com que tivesse que acionar o meu seguro viagem para ir ao médico.

Staff was nice and the rooms were spacious. However, the elevators constantly were glitching on me (I was on the 5th floor). They would sometimes even lock you inside - scary. The eco system they have for lights is stupid and unhelpful. (You have to leave your keycard in a slot to turn on lights in the room but they don’t tell you that) Food was also overpriced. There were bed bugs found during my stay, so I checked out and they did give me a refund for the days I wouldn’t be there.

Je viens d'annuler la veille pour le lendemain, il refuse de me rembourser. Il y a plein de commentaires comme quoi il y a les personnes qui dorment dans cette auberge ont trouvé des punaise de lit et se font piquer. C'est pour cela que j'ai annulé

Nos enfants ont séjourné lors d'un voyage de classe pendant une semaine, ils sont revenus avec des punaises de lit. Merci pour le cadeau 😡

I stayed here with my family (2 adults, 3 kids in 5pers-room) for 4 nights Jan 21-25. The first night we were in room 414, but after a night of barely getting any sleep due to heat, lack of air and the room smelling terrible, we realized the AC and ventilation wasn’t working which made the room unbearable to be in. We brought it up with the guy in the reception the following afternoon and he was very nice and helpful and got us a new room. Other than that the room was fine, the cleaning wasn’t great but it could have been worse. The windows in this room also don’t open which of course made the ventilation issue even worse. Night 2-4 we stayed in room 506 where the AC worked well and the air quality was MUCH better. Here the cleaning was also poorly done. After having read the reviews after the first night, we checked this room for bed bugs (didn’t see any!) and found lots of dirt and trash under the mattresses, under one some type of food. By some of the beds there was also trash (peanuts and chips) on the bedsides next to the mattresses. The drain in the shower was also clogged so the water barely ran down, we weren’t able to take a full shower during our stay. The rest of the room is fine, it doesn’t feel clean but it doesn’t feel super dirty either. In this room the windows can be opened. The breakfast was fine, pretty basic breakfast buffet. Only minus was that there were no gluten free options the day we were there and most of the breakfast was bread-based. We ended up buying breakfast out the rest of the trip. The level of service varied, some employees are super nice and helpful, others very nonchalant and hardly acknowledge someone is in front of them. The location is good if you want to save some money by not staying in the center. The RAR station is only 3min walk away, very easy to get to and from the city center! We didn’t spend much time in the common areas so can’t say much about them, but our youngest absolutely loved the foosball table!

0 Sterne – sehr enttäuschende Erfahrung. Während unseres Aufenthalts hatten wir massive Probleme mit Bettwanzen. Mehrere Zimmer schienen betroffen zu sein. Anstatt das Problem nachhaltig zu lösen, wurden wir lediglich in andere Zimmer verlegt, in denen ähnliche Zustände herrschten. Das vermittelte den Eindruck, dass Bettwanzen dort kein Einzelfall sind. Die Sauberkeit war insgesamt schlecht. Unter den Betten befand sich deutlich sichtbarer Schmutz, Krümel und Staub. Unter diesen Umständen fühlt man sich weder wohl noch sicher. Der Schlafkomfort war äußerst gering. Die Fenster ließen sich nicht öffnen, und die Klimaanlage funktionierte nur eingeschränkt. Die Steuerung war defekt, sodass man auf Zufall angewiesen war, um eine erträgliche Temperatur zu erreichen. Das Personal war zwar höflich, wirkte jedoch überfordert. Sobald das Thema Bettwanzen angesprochen wurde, wurde die Kommunikation schwierig und man wurde an die Leitung verwiesen. Konkrete Hilfe oder nachvollziehbare Lösungen gab es nicht. Die Lage ist gut, gleicht die genannten Mängel jedoch in keiner Weise aus. Aufgrund unserer Erfahrungen können wir dieses Hostel nicht empfehlen.

There were bed bugs and dirty sheets and blood on the bed curtain. The staff member did not seem to care about what I was telling him and did not offer any sort of help or refund for this disgusting room.