Penang · Malaysia
Rope Walk Guest House
Segnalazioni cimici
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Segnalazione di un ospite Booking.com
Good location and security on duty. Bed bugs, unpleasant smell, and sticky floor. AC not working well
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Segnalazione di un ospite Booking.com
Good location, helpful staff Found bed bugs the morning after my first night. I’m sure this doesn’t happen often as the staff were very quick to apologise and offer a change of room or a full refund for my stay. Well handled and would give this another go.
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Segnalazione di un ospite Booking.com
Ok location Bed bugs in the rooms
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Segnalazione di un ospite Hostelworld
Don’t go to this hostel! I got bed bugs from this hostel. I know that this can happen everywhere, so I don’t blame them for it. But the staff is rude and not helpful at all. They refused to give me a refund and never apologised. Even tough it clearly is from sleeping there and now I have to pay to wash all my clothes and buy poison spray. While I was packing my backpack I saw that they only changed the bedsheets and another person moved into my bed after 30 minutes. They don’t care at all.