Puerto Vallarta · Mexico
Hostel Enjoy vallarta19
Sketchy reports
3 reports · 3 recent reports · 70 text reviews scanned
Why this surfaced
Repeated, deduplicated traveler-review reports matched these incident categories:
-
Theft / access / security Review 21 report
- 2 reports
One report can match more than one category. Counts describe review reports, not independently verified incidents.
These are reports in traveler reviews, not independently verified incidents. Duplicate review text and strong repeat-reviewer identities count once.
Category matches are automated. Relevant passages are exact review quotes selected from concrete incident wording, not hidden model rationales. If none appears, treat the match as suspect and check the full review.
Evidence reviews
-
Review 1 Booking.com
Automated category matches
-
Booking / payment / trust
No concrete supporting passage was automatically identified for this match. Check the full review before relying on it.
Show full review
Full reviewI was charged twice for my stay. On my card and then was told to pay cash on my arrival. When I tried to get the charge reversed I could not get through and Booking.com did not help me at all.
-
Booking / payment / trust
-
Review 2 Booking.com
Automated category matches
-
Theft / access / security
Relevant passage
A man stole my bed by the time I got in, and the facilities barely work.
Show full review
Full reviewThe staff were fabulous! Very friendly, very helpful, and very kind My blanket was literally an old curtain. The sheets, though clean, are covered with stains. A man stole my bed by the time I got in, and the facilities barely work. The shower is dirty and got broken in the "on" position, the toilet paper dispenser kept falling off the wall.
-
Theft / access / security
Relevant passage
-
Review 3 Booking.com
Automated category matches
-
Booking / payment / trust
Relevant passage
If you like cold showers and lumpy spring mattresses being extorted for more money and having to tell management that you need toilet paper all the time then this might be your comfort level..There wasn't any garbage cans in the rooms and the locks for your storage don't lock.
Show full review
Full reviewThe hostel was close to the beach. Let me start by saying I worked with a booking.com agent to get a single room as I have a disability,when I got at the hostel at 9pm there was no buzz code and I had to yell to get someone.Once I had checked in and was getting my room settled the manager said I needed to pay an additional 70.00 for the week and after some arguing I paid the difference. Another knock an hour later and the manager said I need to pay 70 a night to stay in the room. I told him they were extorting me and this was wrong. If you like cold showers and lumpy spring mattresses being extorted for more money and having to tell management that you need toilet paper all the time then this might be your comfort level..There wasn't any garbage cans in the rooms and the locks for your storage don't lock. It didn't have any place to hang your towels or cloths and the dormitory rooms were not very clean..Like the add says there is breakfast..that is far from the truth the kitchen looks like a restaurant but it is only for the family that owns it.When using the lobby the entire family would occupy the tables and chairs. I think the hostel is more for Mexicans living or working there. Also don't expect towels or extra sheets unless you pay for them. I have been in other hostels before and this ranks as my number 1 worst
-
Booking / payment / trust
Relevant passage
HostelPunk native reviews
First-party field notes
No first-party HostelPunk reviews yet. Be the first signal.
Vibe Analysis
Hostel Enjoy vallarta19 is a very basic, low-cost option in Puerto Vallarta with its strongest case in the location: close to the beach, Ley supermarket, local food, Mexico Street, and walkable to the Malecon or Romantic Zone depending on your tolerance for a longer walk. It sits by a busy street, so traffic noise can run late or all night. The rooftop deck is the clearest useful feature. It gives the hostel an outdoor place to sit and cook, though the kitchen setup may be small, meager, messy, or affected by construction. Staff can be warm and helpful, especially Omar, Anna, Sara, and the morning staff. There are bits of practical value like lockboxes, a locked front door after hours, nearby laundry, and an airport/bus-terminal bus stop out front. The place can also feel empty or more like long-term local housing than a social hostel.
Signals to check
- Street noise is a major risk; earplugs are wise.
- Cleanliness and upkeep are inconsistent, especially bathrooms, bedding, showers, and shared areas.
- Breakfast, restaurant service, towels, hot water, Wi-Fi in rooms, reception coverage, and kitchen access may not match the listing.
- Check-in, payment, room assignment, locks, and staff availability have caused serious problems.
- Some rooms can be hot, damp, or short on basics like seating, bins, towel hooks, and secure storage.