Hostel Santa Monaca

Horrible experience. I was bitten by bedbugs, and when we told the person at reception, they asked if we had brought them. DO NOT STAY HERE, MY BED WAS FULL OF BUGS.

BED BUG ALERT !!! We stayed at this hostel after they insisted that bed bugs were not a problem. Not impressive first impression, definetly one of the least glamorous hostels I've stayed in. I was in a 10 bed room, however, to my surprise, I woke up to an 11th roommate... IN MY BED. He scurried past my face and greeted me when I went to take my sheets off in the morning. Even worse, FRONT DESK... RUDE. The hostel staff did not care and instead gaslit us telling us it was probably a mosquito... the remainder of the day was anxiety inducing and caused a lot of chaos. Would give this hostel 0 stars if I could. DO NOT STAY HERE.

visited in june. you'd thing being in a monastery would bring this hostel some character, but no, somehow they managed to suck the life out of this place. my low rating s comes from poor customer service- workers seemed disinterested and were unhelpful. It also comes from the fact i believe there were bed bugs, itchy and covered in bites when we were there. gave two stars though as was quite cheap for the city. -- ask about city tax

Great location but has bed bugs. Personally, I left before check in.

My room was infested with bedbugs / ma chambre était infestée avec des punaises de lit / mi habitación tenía chinches de cama I spent 3 nights in this hostel and I had the worst experience ever lived in a hostel. After my second night I was biten everywhere and I asked what about it in the reception. They know about it and they suggested to change my room and to give me a coin for the washing machine. However I was already bitten and my things were infested... Anyway I spent my last night in the hostel cleaning my clothes and drying them until 1am and I didn't sleep well in the other room because I was quite nervous. The last day, when I leave the hostel, I realized my bag had bedbugs.... Briefly, it was the worst day in Italy, I spent my last day in Italy in a laundry cleaning everything before coming back home. The hostel is pretty basic (there's just a common kitchen and tables, there's no a cosy space to talk or relax), though the workers are kind... P.S : I know this is traveller's issue too because they bring those things but they most me more proactive concerning this problem

Friend got bed bugs when we stayed here in June. It was our first hostel ever so not a very good impression.

Our room had bed bugs, when we spoke to the staff they didn't seem too bothered. They did offer to change our room and do our washing but the damage was already done.. Otherwise the kitchen and common area were nice. Bathrooms were good. One staff member was very friendly and helpful while the next day it took us an hour to rent a bike. I have mixed feelings about this place 🤷

So let me start off by saying I actually thought the hostel itself was great- the staff were nice and the room was nice and I met some really lovely people but there are some major downsides to my stay first being that o got HEADLICE when staying here!!! Also I was covered in bed bug bites so I'm really unhappy!! This shows they clearly havent been washing their bedding correctly and is actually really disgusting!!!! Wish I could give 0 stars!!

Stayed here and was bitten by bugs (bed bugs, fleas?) and have an excruciatingly itchy rash /bites all over my right ankle and part of my calf. I know it's from one of the hostel blankets because I didn't use it 2 nights and got the bites when I started using it. Don't go here if you don't want to risk it!

There were bedbugs in this place and the employees would just simply deny everything even when I showed them the bugs