Safestay Barcelona Passeig de Gràcia

DO NOT STAY HERE! Before going to sleep we noticed a bug crawling in one of the beds. Turned out it was a bed bug! Upon closer inspection we ended up discovering multiple bed bugs in one bed in our dorm, also some crawling on the walls. When we went to report this to reception, they were not at all surprised and were completely unhelpful in the situation. They told us we should leave the hostel, bear in mind it was 12:30am at this point, with all other hostels and hotels being fully booked nearby and we did not feel safe wandering the streets in the middle of the night to look for alternative accommodation. We asked reception for help to find other places to stay, they suggested ONE hostel which was fully booked! And they made NO EFFORT to find alternative accommodation for us. They gave us a contact card to email them and request a refund, which then took MULTIPLE follow up emails for them to finally respond, despite us sending clear photos and videos of evidence of bed bugs in the room. Do not book here. Absolutely disgusting. Other cons: - AC does not work! - Very thin doors combined with a noisy hostel so you could hear people shouting down the hallways in the night - Front door to the building was left unlocked, had a random person start knocking at our door saying they had left their key inside. - Tiny shower where you could barely move inside (I am short and thin and still struggled to move properly), also there are dispensers for shower gel but it had not been filled up.

BEDBUGS ISSUE Stayed one night at Safestay Barcelona and developed multiple bedbug bites. When I reported it at reception, I was told the issue had already been reported and that the room would be closed. When I later asked for reimbursement of laundry and medical expenses, I was offered only free breakfasts for a future stay. Sharing this so others can decide accordingly.

Bedbug infected. No air in the room. In loud central part of city. Avoid even if you are homeless!

This place was horrible, with Bed bugs (photo added: saw it walk up into the light and disappear after I woke up). This is a very old building and if these are hiding in the walls, they will have to spend millions of Euros to clean it up. I didn’t kill it because if there’s one, and this one is big, then there’s a colony somewhere. You can read other reviews where in 2025 alone there were multiple cases where these were found in the building. The staff was under pressure (early 20’s and afraid of confrontation). This business just wants the money and none of the responsibility. A/C not working in the entire building; Except conveniently in the common room where items and food are sold so people would be coerced into buying from the kitchen in order to stay cool or so that’s my belief that the one place where you make extra money is the only place that has air conditioning??? None of this was talked about when registering with them or even when checking in at the desk. {Once speaking with staff we (myself and another mate from the same room) were told that the non functioning A/C was affecting the entire building in all the rooms, adding that some rooms didn’t even have windows. The truth is that the common area did have A/C. The staff gave us the option of one fan for a room of 10 beds with a total of 6 were being used: staff looked at each other with such judgment when we informed them we also had a balcony but the wind was not circulating. The staff also told us the A/C would take 2 weeks from today’s date but it had not been working since June}

Bedbugs, No Air-conditioning & no kitchen. The only good thing was the location. There were bedbugs in the room. Staff did not inform any other guests after this was reported and simply kept checking in new people without dealing with the problem first. The hostel did not have air-conditioning. It was almost impossible to sleep. I would avoid it in summer. It was 35°C outside and even hotter inside. No fans either, meaning you will wake up soaking wet from sweating.

Infested with bed bugs, when we brought the staffs attention to this matter, after arguing back and forth for ages we got *free breakfast and laundry*. If you to stay here, you will not enjoy your holiday. The showers turn off while you are using them, the beds are extremely uncomfortable and the staff are rude and dismissive. Only good thing is the location but it’s not worth it at all please don’t stay here.

Air-conditioning not working like other reviews dont believe anything over 2 star as not honest. Had to get other accommodation as no Air-conditioning and pretty sure has bed bugs

Found a bed bug at 12 midnight. The AC is not functioning well. The room is sooooo hot.

Ultimately this was a really cheap hostel, and the reviews are lacklustre for a reason. Whilst the location and staff are pretty good, I would not recommend this place for the following reasons. 1) I started getting bug bites over my body after the first night, over 15 in total. Unknown if these were bed bugs as of yet. The bites only appeared after sleeping a night in bed. 2) The shower facilities are pretty bad. The communal showers are dirty. My 8-bunk room had an ensuite shower but the shower is so small that you can't put your hands up, nor even raise your legs. For some reason, they use a push for water mechanism. And the first push always gives ice cold water (or at least it was ice cold during this winter) before the water goes to the set temperature. This happens every time you push the knob, after the water comes to a stop.

I got bed bugs and my friend got scammed.

good location but infested with bed bugs (bite all over my chest and legs), ran out of blankets (only a thin sheet) and ran out of towels completely, just pay the extra 40 bucks for a way better hostel. only 2 showers and 2 toilets on the floor for each gender

We had bed bugs and they refused to move us to another room or assist us, simply told us there was nothing they could do about it. don’t go unless you want to sleep with bugs

Would absolutely steer clear of this hostel if you’re staying in Barcelona for more than one night. This place is run so poorly and the staff don’t care at all about any issues you encounter. I was bitten numerous times by some kind of bug within minutes of lying down on my bed and then when I went to reception to tell them about it and they had the audacity to say they weren’t bed bug bites and that they had checked all the beds and couldn’t find anything. No apology, no empathy, no solutions. My key card to access my room and all the hallways would stop working numerous times throughout the day as well. This has easily been the worst hostel I’ve stayed at across Europe.

The worst hostel of all 50+ hostels I’ve ever stayed, worse than those which had bed bugs. The dorm room smells really bad and they chained the window that make it worse. They charged me for luggage storage, however, when I was about to leave, the staff at the counter (the only one you can find) told me that he/she doesn’t have the key. He/she asked me to wait for the manager, so I, with 4-5 others who want to leave, waited 20 minutes to get our luggage which made me miss 2 metro and the train to other city.