Casa Gracia Barcelona Hostel

7 reports · 6 recent reports · 195 text reviews scanned

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1. 4 months ago
   • The staff entered my room and took my personal items.
   • The staff entered my room and took my personal items.
   • The staff entered my room and took my personal items.
   • The staff entered my room and took my personal items.

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   𝐓𝐡𝐞 𝐬𝐭𝐚𝐟𝐟 𝐞𝐧𝐭𝐞𝐫𝐞𝐝 𝐦𝐲 𝐫𝐨𝐨𝐦 𝐚𝐧𝐝 𝐭𝐨𝐨𝐤 𝐦𝐲 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐢𝐭𝐞𝐦𝐬. Hello, I stayed at this establishment and my belongings were stolen, apparently by members of the staff themselves. The staff entered my room and took my personal items. The assistance I received from the establishment when trying to resolve the situation with the police was practically nonexistent. The staff acted in a mocking and dismissive manner, and the police response was completely ineffective. They never took responsibility for what happened. The receptionist was not capable of properly handling the situation and, instead of offering a real solution, they offered me breakfast and kept telling me to calm down. I do not recommend this place. Please be extremely careful with your valuable belongings. It appears that the staff themselves identify guests who bring valuable items, enter their rooms, and take their possessions. | Hola, yo me hospedé en este establecimiento y me robaron mis pertenencias, aparentemente por parte del mismo staff. 𝐄𝐥 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐢𝐧𝐠𝐫𝐞𝐬ó 𝐚 𝐦𝐢 𝐡𝐚𝐛𝐢𝐭𝐚𝐜𝐢ó𝐧 𝐲 𝐬𝐞 𝐥𝐥𝐞𝐯ó 𝐦𝐢𝐬 𝐨𝐛𝐣𝐞𝐭𝐨𝐬 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐞𝐬. La ayuda que recibí por parte del establecimiento al intentar solucionar la situación con la policía fue prácticamente nula. El staff se mostró burlón y la respuesta de las autoridades fue completamente ineficaz. Nunca asumieron responsabilidad por lo ocurrido. La recepcionista no tuvo la capacidad de manejar la situación adecuadamente y, en lugar de ofrecer una solución real, me ofrecieron un desayuno y me repetían que me calmara. No recomiendo este lugar. Tengan mucho cuidado con sus objetos de valor. Da la impresión de que el mismo personal identifica a los huéspedes que ingresan con pertenencias valiosas, entra a sus habitaciones y toma sus cosas.

2. 11 months ago
   • I was accidentally overcharged for my room and it took four days of following up and threatening escalation to finally get refunded.

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   Not the best hostel experience. Location was wonderful and facilities were good but the customer service was very poor and there were some basic annoyances in the room that felt like a lack of care for guests. I was accidentally overcharged for my room and it took four days of following up and threatening escalation to finally get refunded. There were no hooks to hang anything in the room, very limited space for four people and the shower head did not stay up.

3. 12 months ago
   • so they have effectively stolen my deposit.
   • When I arrived at the hostel, they would not recognise that I had already paid a deposit and forced me to pay the entire price even though I explained that this is not correct.

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   DO NOT BOOK USING HOSTELWORLD! When I arrived at the hostel, they would not recognise that I had already paid a deposit and forced me to pay the entire price even though I explained that this is not correct. The staff were amongst the least friendly that I’ve encountered and were unable to help. I sent multiple emails to try to resolve this and no one has replied, so they have effectively stolen my deposit. Other than that the hostel is fine, except that the lockers in the room can’t be locked.

4. 1 year ago
   • 2 guys entered in the room to do a maintenance removing the mattress and making noise and I wasn’t informed in advance.

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   I had 2 situations in the hostel. The first one I was sleeping in a Sunday morning and 2 guys entered in the room to do a maintenance removing the mattress and making noise and I wasn’t informed in advance. I was very uncomfortable. Second I had a situation that I woke up with several rashes and in the night I saw a bug in my bed. I went to inform them what happened and asked to change room. They said they could give my money back and change hostel at 7pm. So, they didn’t give me any assistance

5. 1 year ago
   • My towel was taken from my bed on the first night and I had to purchase one.

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   Wasn’t very social and the beds not very comfortable. My towel was taken from my bed on the first night and I had to purchase one.

6. 1 year ago
   • MY BAG WAS STOLEN.

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   DO NOT STAY HERE! I arrived before check-in and wanted to leave my luggage in luggage room, as I was able to do so free of charge. MY BAG WAS STOLEN. Even though the room was under lock and key, the staff were rude and unhelpful. I was told they couldn’t do anything without a filed police report. I filed the report until 3 AM! I came back, and still they couldn’t do anything. I was told “this is Barcelona and people steal things all the time, sorry.” THATS ALL!