Cancun · Mexico
Mezcal Boutique Hotel
Bed bug reports
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Confirmed Google Maps
Bed bugs! (Room we stayed in was Tequila Sunrise). Otherwise a cool place in a safe neighbourhood with lots of planned activities. Food was ok.
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Confirmed Google Maps
We had bed bugs in our room. They gave us a new room and placed other guests in our old room shortly after spraying. They had to fumigate each room the next day. I wasn't too happy with where we were moved the shared bathroom wasn't in the best shape. They took the sheets each day to laundry which is nice but you have to request new sheets and towels to have them replaced. Breakfast was literally ok. The staff is so so as long as you don't have any real need. They aren't very accommodating if there is an issue. I feel they probably should of offered laundry service after the bed bug situation but they didn't seem to think that is something that should have been offered. Our last day they sprayed all the rooms again and left a note to let everyone know. Anything that was left out were placed in plastic bags in the storage room, but they didn't let anyone know they had collect items from their rooms. My friend had a signed book that was never recovered and was pretty upset about that. All in all its a hostel so don't expect 4 or even 3 star experience (which we did not) but if you are looking for some where close to the beach and a little cleaner then I'd look elsewhere. Tips: Plaza Palapa has great bars and delicious street food until very late at night. The first quesadilla vendor is the best!
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Vibe Analysis
A converted old building with a palace-like layout of twisted corridors and a few secluded courtyards, this place leans more hostel than hotel and runs under a different name on the door (often "Nomada" or "Nomads"), which makes it hard to find on arrival. The common areas are the strong point: a pretty patio, plant-filled spaces, two on-site restaurants, a bar, a cafe, and a co-working area, plus free activities like yoga. The location is central and very close to the ADO bus station, with restaurants and a supermarket within walking distance, which makes it a practical one-night stop before an early bus or flight. The most common and serious problem is a strong damp, mold, or sewage smell in many rooms, often bad enough to disrupt the stay. The ground-floor and basement rooms are the worst for this: dark, humid, with tiny windows looking onto interior corridors or storage areas, and sometimes clothing and towels left damp. Hot water and shower pressure are unreliable, with cold or barely-warm showers a recurring issue, and some bathrooms show rust, calcium buildup, or worn fittings. Rooms frequently look different and more basic than the photos, with small beds that are tight for two, and amenities like bedside lamps, plugs, working TVs, or coffee sometimes missing. Noise is the other major drawback. Loud bass music from the on-site bar or cafe can run late into the night and start again early, and thin walls and poor insulation mean you hear people in the corridors, cleaning staff in the morning, and neighbors easily. Several rooms sit next to active renovation work, with drilling and hammering starting around 7am. The pool is a recurring letdown: smaller than it appears in photos, with a small surrounding area and limited loungers, and it is often dirty, strongly chlorinated, or closed for renovation. Staff are a mixed experience. Some are warm and helpful, while others, especially at reception, can be dismissive, bored, or unhelpful, and several problems raised during stays went unresolved. Breakfast tends to disappoint: limited options, sometimes only eggs, no coffee included, a late 8am start, and on some days it is served at a separate hotel a 15-minute walk away. Extra costs add up too, including tourist tax collected on arrival, charges for breakfast extras, and a poor card exchange rate.
Signals to check
- Many rooms have a strong damp, mold, or sewage smell; ground-floor and basement rooms are darkest, most humid, and worst affected.
- Hot water and shower pressure are unreliable, with cold or lukewarm showers a frequent problem.
- Loud bar or cafe music can play late and start early, and thin walls mean noise carries easily; some rooms border ongoing renovation work that starts around 7am.
- This is run more like a hostel and appears under a different name (often Nomada/Nomads) on the door, so it can be hard to locate.
- Rooms and the pool often look more basic and smaller than the photos; the pool can be dirty, heavily chlorinated, or closed.
- Service is inconsistent and some reception staff are dismissive; problems raised during a stay may go unaddressed.
- Breakfast is limited and sometimes served at a separate property a 15-minute walk away; coffee and extras may cost more.
- Expect extra charges on arrival, including tourist tax, plus a poor card exchange rate.
- Beds are often small and tight for two people.
- Some rooms have had cockroaches, spiders, or mosquitoes, and windows that do not lock or close properly have raised safety concerns on ground floors.