Durango · USA
The Junction Hotel and Hostel
Bed bug reports
-
Guest report Booking.com
We knew we were booking a hostel and did not expect luxury. We did expect basic maintenance, reliable utilities, functional electrical outlets, and a room that felt reasonably clean and safe. Unfortunately, our stay included an overwhelming cleaning-product odor; damaged, patched and deteriorating surfaces throughout the room; rust/corrosion; poorly maintained bathroom fixtures; an outlet near the sink that would not even hold a plug; and another outlet area that appeared loose. We had to unplug the microwave simply to charge our phone. We also temporarily had no running water when my husband attempted to shower. The bathroom exhaust fan was extraordinarily loud—honestly, it sounded like a 747 preparing to land. My husband removed a bug from the room on our first day, and I found another bug in the bed the following day. I cannot identify what kind of insect it was, but finding one in the bed was obviously concerning. Chromecast was advertised, but attempting to connect produced 27 different devices with no indication which belonged to our room. Options included four “Attic” devices, a garage, basement, patio, park, and two room numbers—neither of which was ours—so we gave up. The advertised seasonal pool was completely covered and unavailable during our late-August stay. The nearby creek, while understandably very low because of dry conditions, also had a strong odor that smelled like sewage during our visit. We paid $224 for our stay. I don't expect an older hostel to be luxurious, but there is a difference between an older property with character and one that appears poorly maintained. We love Durango and will return. We simply won't stay at this property again.
-
Guest report Google Maps
BEDBUGS! I asked for an extra blanket, which must’ve had bedbugs on it. I woke up with 7 bites on my neck. My roommate, who didn’t use the extra blanket, had no bites. We emailed them as we left Durango, but no response.
-
Guest report Google Maps
Old and dirty. At least the room we were in didn't have bed bugs.
-
Guest report Google Maps
I reserved online, once I arrived, the only thing pretty was the lobby. The property was very uncared for, broken screens in windows, weeds everywhere. I saw a review about bed bugs, and saw the reviews about $250 hold on credit card (and the guy in front of me had this happen to him, he was not happy). I decided not to stay. Of course I was still charged for one of the nights (ya, I paid not to stay there). BUT, they said that if I paid with credit card, I'd be charged 35% fee, and if I paid with cash, I had to have EXACT cash, or they wouldn't be able to give me change. Luckily I had the exact cash. Scammers.
-
Guest report Google Maps
For starters the weekly rate is an untrue statement.Not only will you pay the price for the stay but you also get the added company of the bed bugs. I was moved 5-6 times during my stay. As much as we all love and appriciate the local law enforcment in Durango that doesnt mean I want them at my place of residence every other night. The creek behind and bridge are so filled with trash that you wont want a walk after that. The maids dont talk english but they can sure spread lies,that the drama there is like a t.v. show. I didnt associate with them on a personal level but yet they still managed to let their drama effect my life. By they,I do mean every one of the staff from the property manager down to the maids. Disgusting to see how they are handling themselves right now, The Motel had potential at one time. I do not believe it does now.
-
Guest report Google Maps
Awful, the room was smelly and even worse it has BED BUGS!! I had to get another room at another hotel at 11pm with my niece. The staff seen the bug and offered me another room but I did not want to stay in that hotel any longer. When I called them for a refund they denied having bed bugs even though I have pictures and bites!
-
Guest report Google Maps
Had bed bugs and offered nothing
-
Guest report Google Maps
They have bed bugs I woke up to bed bugs biting my face. We bought two rooms and this is only the first night and they wont give the money back so I'm forced to stay in a bed bug room. I'm pregnant and not very happy. If I could post pictures I deffintly would.
-
Guest report Google Maps
Looks clean and quite room 113 tonight is the second night been itchy all my body I started inspecting and I found Couple rest of bedbugs around the place is very important to you all make sure there are not bedbugs at your room check 4 corners and any place that they can hide you don't wanna have deal with them at your house experience is horrible we are a crew of workers staying at this hotel second night out of 5 let's see what happens next!
-
Guest report Google Maps
Overpriced, suspected bed bugs
Vibe Analysis
Direct access to Durango's river trail is the best concrete reason to look at The Junction Hotel and Hostel. The creek-side back area and nearby bike and walking paths make it useful for train-spotting, walking into town, or getting outside without dealing with car traffic first. This is a budget, old motel-hostel hybrid rather than a polished social hostel. The location does a lot of the heavy lifting: downtown, restaurants, markets, the steam train area, the trolley or bus, and Main Street access are all practical advantages. Staff can be friendly and helpful, and the place may work for a cheap one-night pass-through when expectations are set low. Rooms and shared areas are uneven. A kitchen, common room, laundry, parking, small pool, lockers, mini fridges, games, and bed lights may be available, but maintenance and availability are inconsistent. The social setup seems more functional than fun: useful if you need a bed near Durango's outdoor stuff, weak if you want a clean, lively hostel scene.
Signals to check
- The building is frequently run down, with worn rooms, patched walls, old bedding, stained towels, mold, smoke smells, and cleanliness problems.
- Noise can be a real issue from thin walls, upstairs movement, doors, plumbing, AC units, road traffic, fridges, and alarms with flashing lights.
- The kitchen and shared spaces may be dirty or poorly stocked, with broken appliances or limited utensils.
- Check-in, key access, front desk hours, emergency contact, deposits, and room assignments can be unreliable.
- Amenities such as breakfast, coffee, ice machines, laundry, AC, TV, hot water, pool condition, and housekeeping may not match expectations.
- Safety and comfort concerns appear around exterior doors, dark parking areas, dorm situations, and people hanging around the property.