Utila · Honduras
Moon Apartments
Bed bug reports
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Confirmed Booking.com
I got destroyed by BED BUGS! After the first night I thought it was just a mosquito so I bought an insect repellent. It didn't help, after every night I was waking up with more and more bites ALL OVER my body. They are everywhere and are very itchy. My doctor confirmed that the bites were from bed bugs, so I texted the host to let him know. He said that I was lying and that the bites were from sand flies. He said that the previous guest didn't report anything so that can't be true lol He then said that he would have sent pest control and let me know. Later I asked him for updates but he has been leaving me on read ever since. Looking at the photos it looks like a first class accommodation, but the reality is very far from that. The room is so small you have basically no space to move. It's always super humid, so everything from your clothes to the bed will always be wet. The furniture is old and unkempt. The cold water handle in the shower was not working, so the water was super hot all the time. There were no curtains so the water was going everywhere. The pillows were stinky and dirty I had to sleep without them. There is no staff around the place. During my last night the guys staying above me had a party and they had karaoke until 6 am in the morning... I am a very flexible and adaptable host, I traveled around the world and it's probably the first time I'm writing a bad review. Stay away from this place, it is absolutely not worth the money it costs
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Vibe Analysis
Moon Apartments is a small, private-room setup in a strong Utila location: close to the ferry, on or near the main shopping and dining strip, and across from a diving center. It can work for a simple base when location matters more than hostel energy. Entry is mostly remote, with virtual reception, online payment, passport details, and door codes used for access. Luis is often reachable by WhatsApp and can be quick and helpful, but there may be no staff physically around the property. Rooms can be very compact. Some have a small fridge and microwave, and one upgraded unit had a family room and multiple restrooms. Cleanliness lands unevenly: the place can be spotless, but there are also issues with bathrooms, dampness, stained bedding, dirty pillows, and one serious bed bug problem. This is more practical apartment crash pad than social hostel. Expect convenience, a central-ish location, and occasional helpful remote support, but keep expectations tight on space, maintenance, and on-site problem solving.
Signals to check
- Rooms can be extremely small, with limited space to move around.
- Reception is virtual, so in-person help may not be available.
- Payment and access may depend on online processing before door codes are sent.
- There are recurring maintenance issues around plumbing, bathroom smells, hot water, door handles, and water or power outages.
- The pool is very small, and jacuzzi claims may not match the actual setup.
- One stay had a serious bed bug problem, so check recent conditions before booking.